Field Service Technician (Woburn, US)

Parking Network BV; Woburn (MA); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Amano McGann in Massachusetts seeks a field service technician to provide technical service of automated parking systems, assist with installation and customer training, and support on-site project activities. You will gain hands-on knowledge via Amano McGann University and work to ensure system solutions and issue resolution.

Role involves detailing work orders, PCI checks where needed, and on-site safety.

Responsibilities

• Provide technical service of automated parking systems, provide timely notification of problems or delays.
• Assist with project set-up, installation, and customer training.
• Research and gain working knowledge via hands on and Amano McGann University on new hardware, devices and tools to provide better system solutions and installation and trouble shooting efficiency.
• Complete PCI checklist when servicing applicable service issues
• Ensure work orders are detailed, completed per work order SOP and signed-off by the client prior to leaving the work site
• Maintain and operate company fleet vehicles in a safe manner
• Generate service tickets as needed and follow up with support until the issues is resolved
• Provide On-Call after-hours and weekend emergency service as required by our customers (in rotation with our other technical staff)
• Assist our sales staff in promoting the sale of new equipment where appropriate
• Provide effective communication that creates a collaborative environment with all parties that the Project Team interacts with
• All other duties as assigned
• Able to work outdoors in all climates and conditions as needed
• Maintain a valid driver's license and good driving record
• Lift and/or move in excess of 50 lbs on a regular basis and up to 100 lbs on occasion
• At times, this position will require kneeling, bending and working on ladders
• Able to work with hand and power tools as needed

Job description

For more than 40 years, Amano has delivered innovative technology solutions for the parking and time and attendance markets. Amano provides sophisticated and reliable parking systems which satisfy the most demanding applications. As a subsidiary of Amano Corporation Japan, Amano McGann receives the support of a global organization generating in excess of $900 million in annual revenues and over 2,900 employees worldwide.

Key Responsibilities:

• Provide technical service of automated parking systems, provide timely notification of problems or delays.
• Technological knowledge
• Assist with project set-up, installation, and customer training
• Research and gain working knowledge via hands on and Amano McGann University on new hardware, devices and tools to provide better system solutions and installation and trouble shooting efficiency
• Follow and enforce all OSHA safety practices
• Complete PCI checklist when servicing applicable service issues
• Ensure that work orders are detailed, completed per work order SOP and "signed-off" by the client prior to leaving the work site
• Maintain and operate company fleet vehicles in a safe manner
• Ensure work area is maintained and well organized
• Generate service tickets as needed and follow up with support until the issues is resolved
• Provide On-Call after-hours and weekend emergency service as required by our customers (in rotation with our other technical staff)
• Assist our sales staff in promoting the sale of new equipment where appropriate
• Provide effective communication that creates a collaborative environment with all parties that the
• Project Team interacts with, including: Clients; Subcontractors; Branch staff; Support personnel;
• Corporate staff
• Work overtime as needed
• All other duties as assigned
• Able to work outdoors in all climates and conditions as needed
• Maintain a valid driver's license and good driving record
• Lift and/or move in excess of 50 lbs on a regular basis and up to 100 lbs on occasion
• At times, this position will require kneeling, bending and working on ladders
• Able to work with hand and power tools as needed