Field Service Technician — On‑Site Repairs & Travel

Glory Global; Chattanooga (TN); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401k plan with company nonelective and

Employer match up to 6%

Paid Parental Leave

Tuition assistance

Adoption assistance

Bonus Opportunities

Career Advancement

Company Vehicle/Insurance

Job summary

Glory Global is seeking a Field Service Technician in Chattanooga, TN to diagnose and repair high-speed cash-handling equipment, install upgrades, and support customers with on-site service. You will travel to client sites from a home base, manage parts and tools, and stay current with the latest Glory equipment changes.

The role emphasizes electro-mechanical repair with some PC knowledge, requiring a valid driver’s license and flexibility for on-call work, weekends, and travel as needed.

Qualifications

• Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
• Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred
• Excellent customer service and communication skill
• Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
• Logical trouble shooting skills and capability to isolate problems at PCB or component level
• Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
• AC/DC power distribution, and digital/analog circuitry
• Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
• 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
• Hold a Valid Driver’s License
• While some computer knowledge is required, this position is focused electro-mechanical repair
• The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals

Responsibilities

• Diagnose system problems and make repairs
• Keep customer apprised of progress during maintenance or a down system situation
• Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
• Any other job responsibilities as assigned within scope of position
• Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents

Skills

Customer service

PC knowledge

Troubleshooting

Electrical schematics

AC/DC power distribution

Digital/analog circuitry

Driver's license

Moderate lifting/physical work

Autonomous work

Education

Electro-mechanics/ Electrical engineering studies

Certificates in related fields (mechanics, electronics, automation)

Tools

Microsoft Office

Email & network navigation

Job description

Glory Global is seeking a Field Service Technician in Chattanooga, TN to diagnose and repair high-speed cash-handling equipment, install upgrades, and support customers with on-site service. You will travel to client sites from a home base, manage parts and tools, and stay current with the latest Glory equipment changes.

The role emphasizes electro-mechanical repair with some PC knowledge, requiring a valid driver’s license and flexibility for on-call work, weekends, and travel as needed.