Field Service Technician: On-Site IT Hardware Repair & Growth

TD SYNNEX North America; New York (NY); On-site; USD 74,501,000 - 96,432,000; Full time

Benefits offered by this job

Elective Benefits

Career growth programs

Life empowerment program

DEI initiatives

Onboarding & networking

Job summary

TD SYNNEX North America is seeking a Field Service Technician to diagnose, repair, and maintain computer hardware across customer locations. The role requires you to be within a 45-minute commute of listed areas and involves travel, on-site support, and hardware upgrades.

You will work with OEM certifications, manage diagnostics, and communicate data for escalations, while building technical expertise for advanced IT roles. A valid driver's license and reliable vehicle are needed.

Qualifications

• 1–2 years of experience in IT support, field services, or hardware repair.
• Customer-facing technical roles are preferred.
• Strong knowledge of computer systems, operating systems, networking hardware, and data center equipment.

Responsibilities

• Diagnose, troubleshoot, and repair computer hardware and system components per manufacturer specs.
• Replace defective parts and perform hardware installations/upgrades.
• Collect and communicate technical data to support teams for escalations and planning.
• Follow service procedures, documentation standards, and daily admin tasks.
• Deliver on-site support and maintain positive client relationships.

Skills

IT support

Field services

Hardware repair

Education

CompTIA A+

Network+

Tools

OS knowledge

Networking hardware

Servers & data centers

Job description

TD SYNNEX North America is seeking a Field Service Technician to diagnose, repair, and maintain computer hardware across customer locations. The role requires you to be within a 45-minute commute of listed areas and involves travel, on-site support, and hardware upgrades.

You will work with OEM certifications, manage diagnostics, and communicate data for escalations, while building technical expertise for advanced IT roles. A valid driver's license and reliable vehicle are needed.