Field Service Technician – Office Printer Systems

Ubeo, Llc; Abilene (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health plans

HRA Options

Life insurance

FSAs/HSA

Voluntary coverages

Pet insurance

Pre-paid legal

401(k) match

Paid time off

Job summary

UBEO Business Services in Abilene, TX is looking for a Field Service Technician to join our team. The role supports maintenance and repair of office product equipment and software solutions, while promoting customer satisfaction and opportunities for upsell.

The position is full-time with a focus on timely response, professional communication, and accurate administrative duties. A sign-on bonus is offered, and the team emphasizes service quality and customer value.

Qualifications

• High School diploma or GED required.
• Associates degree or equivalent technical training.
• Completion of Manufacturer Core Basics and 2 Manufacturer Training Classes.

Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customers.
• Analyze customer needs, recognize business opportunities, and influence sales volume growth.
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.
• Complete all administrative aspects of the job on time and error-free.
• Provide accurate feedback with call close information, parts usage reporting, and customer meter readings.
• Perform other activities that support UBEO BUSINESS SERVICES and our service organization.

Education

High School or GED

Associates Degree or equivalent technical training

Manufacturer Core Basics

2 Manufacturer Training Classes

2–5 years industry or equivalent experience

Job description

UBEO Business Services in Abilene, TX is looking for a Field Service Technician to join our team. The role supports maintenance and repair of office product equipment and software solutions, while promoting customer satisfaction and opportunities for upsell.

The position is full-time with a focus on timely response, professional communication, and accurate administrative duties. A sign-on bonus is offered, and the team emphasizes service quality and customer value.