Field Service Technician - OEM - Gainesville, Georgia

Vitruvian Consulting, Inc.; Gainesville (GA); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

401k matching

Dental insurance

Health insurance

Health savings account

Life insurance

Company paid STD and LTD

Paid vacation

PTO

Vision insurance

Tuition reimbursement

Zusammenfassung

Vitruvian Consulting, Inc. seeks a Field Service Technician for on-site support in Gainesville, GA, servicing OEM equipment for the food industry. You will troubleshoot, repair, and maintain high-capacity processing lines, delivering professional service both on-site and by phone.

Expect substantial travel (70%+) to client facilities, flexible hours, and hands-on work from electrical to mechanical systems. A strong communication approach and a collaborative mindset are essential to keep jobs

Qualifikationen

• Excellent communication and interpersonal skills.
• Strong electro-mechanical skills and problem-solving abilities.
• Ability to interact with clients on-site and remotely in a diplomatic, courteous manner.
• Ability to diagnose and repair large-scale machinery.
• Able to manage time, prioritize tasks, and achieve cost-effective results.
• Comfortable with significant travel (70%+) and long, non-standard hours.
• Associate degree preferred or equivalent combination of academic and hands-on experience.

Aufgaben

• Act as the lead and first line of communication on all service-related calls.
• Provide on-site and remote support at customer facilities; maintain professionalism and courtesy.
• Recommend parts and other services during on-site visits to fulfill customer needs.
• Ensure no job is left unfinished and escalate to management if needed.
• Document all services with detailed trip reports, time allocation, and follow-up actions.
• Complete ERP (M1) paperwork for services and ensure jobs are ready to invoice.
• Complete in-house and on-site jobs promptly as assigned.

Kenntnisse

Excellent communication

Electro-mechanical skills

Client interaction on-site and remote

Diagnose and repair machinery

Time management

Significant travel 70%+

Ausbildung

Associate degree or equivalent experience

Jobbeschreibung

Field Service Technician - OEM - Gainesville, Georgia

Our client has been in business for more than 50 years providing state-of-the-art processing equipment for their partners in the food industry. They specialize in providing total line solutions—from consultation through system design, manufacturing, and integration. Their cutting-edge technology focuses on turnkey systems for high-capacity further processing lines. Currently, they have a great opportunity for a Field Service Technician to join their Team!

The primary function of a Field Service Technician is to provide outstanding service and support to all customers whether it is trouble shooting over the phone or on-site service. The goal is to resolve all customer opportunities and issues as quickly as possible while maintaining a professional and courteous attitude. In-house service on equipment, electrical, assembly, jobs, repairs, etc., is the primary focus when not assisting customers.

Key responsibilities and accountabilities:

• Act as the lead and first line of communication on all service-related phone calls; treating all customers with respect and courtesy while resolving their issue.
• Provide professional assistance, support, and service when on-site at a customer’s facility, remembering that each customer is valuable to our business.
• Recommend parts and other services to customers while on-site at their facility, leaving the customer with a feeling that our client can fulfill all their needs.
• Never leave a job unfinished, whether it is in-house or on-site at a customer facility.
  • All jobs should be completed, and the customer should be fully satisfied before a job is considered complete.
  • In extreme circumstances when this is not achievable, please contact your manager before leaving an incomplete job or service.
• Forward any potential sales lead to Sales team, including appropriate contact information and potential sales opportunities.
• Maintain accurate documentation of all services, including detailed trip reports, services provided, accurate time allocation, customer information, and any follow-up required with the customer.
• Follow up with customers on services performed at their facility to ensure that they are nothing less than 100% satisfied and all their issues have been fully resolved.
  • This follow-up should occur within a couple days from the service visit and documented on the job.
• Accurately complete all M1 (ERP system) paperwork for services provided both on-site and jobs performed in-house.
  • Ensure that service-related jobs are completed correctly and ready to invoice.
  • This includes production completing the job, confirming the correct price back to the customer, shipping the job at of M1 and ensuring that all paperwork is attached (signed confirmations, trip reports, job, picking slip, packing slip, et al.).
• Complete all in-house jobs properly and in a timely fashion.
  • This includes jobs for inventory, jobs for order, customer repairs, or other tasks assigned by management.

• Check with inventory during idle time to see if there are assemblies, jobs, or repairs that need attention.
• All other service-related tasks as may be requested by management.

You are the superhero for your employer and your clients. It’s a challenging job and while you don’t wear a cape, you are compensated well and don’t need a secret identity!

Requirements:

• Excellent communication skill.
• Strong electro-mechanical skills set.
• Ability to interact with clients on-site diplomatically and courteously as well as via any form of remote communication.
• Ability to diagnose and repair large scale machinery.
• Able to manage time, prioritize work, and achieve cost effective results.
• Available and comfortable with a significant amount of travel to be on-site addressing client needs.
• Associate’s degree preferred or an equivalent combination of academic and hands-on experience.
• Must be comfortable with significant travel (70%+) and long, non-standard hours.

Preferred:

• Experience and/or knowledge of utilizing, diagnosing, troubleshooting, and/or repair of the following:
• Electrical components
• Electrical wiring
• Light voltage (120v -1,000v) to Medium voltage (1,000v-35,000v)
• AC Motor repair
• Switches
• Sensors
• Control Panel
• Gearboxes
• PLC (Allen Bradley)
• Ladder Logic
• Variable Frequency Drives
• Conveyors/Belting
• Bearings
• Welding
• Planned maintenance
• Food processing equipment
• Sanitary production standards
• Other relevant electro-mechanical skills as circumstances require.

Benefits:

• 401k matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Company paid STD and LTD
• Paid vacation
• PTO (in addition to vacation)
• Vision insurance
• Tuition reimbursement