Field Service Technician - NYC Metro Area

ScentAir Technologies, LLC; New York (NY); Remote; USD 34,000 - 48,000; Full time

Benefits offered by this job

Company vehicle

Tools provided

Travel allowance

Company Amex

Phone and laptop

Job summary

This Field Service Technician role with ScentAir Technologies, LLC involves installing, servicing and supporting environmental fragrance systems across Southern NY, CT, DE, NJ and Eastern PA. You will operate from a home office, with a company vehicle, tools and equipment provided, and occasional overnight travel.

Responsibilities include site installations, preventative maintenance, diagnostics, and documenting service activities.

Qualifications

• 3–5 years field experience as a mechanical or service technician using small hand tools.
• Self-starter with ability to adapt to changing priorities.
• Basic understanding of HVAC mechanical systems.
• Excellent trouble shooting and diagnostic skills.
• Able to read and interpret building plans and blueprints is a plus.
• Previous customer facing experience with solid written and oral communications skills.

Responsibilities

• Travel to client sites to install and service environmental fragrance systems.
• Verify service outcomes with customers and ensure expectations are met.
• Perform preventative maintenance on equipment at client locations.
• Perform basic diagnostics and repairs on installed equipment.
• Complete onsite property survey and equipment specifications as instructed in scope of work.
• Prepare, complete and submit all technical documentation per company guidelines.
• Follow installation and service schedules with minimal supervision.

Skills

Field service experience

Mechanical aptitude

Troubleshooting

Read blueprints

HVAC knowledge

Customer facing

Tools

Hand tools

Job description

As a Field Service Technician, you will be responsible for installing, servicing and providing technical support for ScentAir environmental fragrance systems. This Field Service Technician's coverage area will be Southern NY, CT, DE, NJ, Eastern PA areas.

Company vehicle and tools provided

Travel and meal allowance

Company Amex card for expenses provided

Company phone and laptop provided

Your day to day...

• Travel to client sites to install & service environmental fragrance systems that disperse fragrance into desired target areas.
• Follow up with customers receiving service to verify expectations are achieved.
• Perform prescribed preventative maintenance on equipment installed in client locations as required.
• Perform basic diagnostics and repairs on installed equipment as required.
• Perform onsite property survey and equipment specification as instructed in scope of work.
• Prepare, complete and submit all technical documentationper company guidelines.
• Complete tasks as directed by installation & service schedules with minimum supervision.

What we are looking for:

• 3-5 years field experience as a mechanical or service technician using small hand tools
• Must be a self-starter with the ability to work well with changing priorities
• Basic understanding of HVAC mechanical systems
• Excellent trouble shooting and diagnostic skills
• Able to read and interpret building plans and blueprints is a plus
• Previous customer facingexperience with solidwritten and oral communications skills
• Frequent travel required within a reasonable radius
• Overnight travel will typically be requiredone to three nights per week
• No weekends are typically required

Work Environment:

This position will be based out of your home office. While on-site, the noise level in the work environment can be loud at some client facilities. Local travel to client and sub-contractor facilities will be required and will generally account for approximately 40% of your work time, and at times may exceed that.

While performing the duties of this job, you will be frequently required to stand, walk, reach with hands and arms, climb or balance; and stoop, kneel, crouch, or crawl. You will frequently lift and/or move up to 50 pounds and use a ladder to perform work. You will occasionally be required to sit, use hands to operate a computer and calculator, and communicate accordingly via email and Microsoft Teams.

What we offer:

• Competitive pay
• Medical, dental, vision, and life insurance
• Company matched 401k
• Paid time off
• Enhanced holidays schedule and a floating holiday to use at your discretion

ScentAir isn’t your typical Business to Business company. We’re transforming how businesses connect with their customers through the power of scent.

With an unparalleled company culture and commitment to the growth and success of our employees, ScentAir is rapidly growing and has brought scent marketing to over 50,000 clients in over 120 countries. Combining our scent diffusion technology with our extensive fragrance library, we help businesses shape their brand image and create remarkable on-site customer experiences. When you join our team, you will directly contribute to the customer experience your clients create and our growth in your market.

Learn more about us at: https://scentair.com/