Field Service Technician (MSP)

In-Telecom; Louisiana (MO); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Job summary

In-Telecom is seeking a Field Service Technician based in Louisiana to provide exceptional IT support to clients both onsite and remotely. This role involves leveraging technical expertise to resolve various IT issues effectively while administering cloud solutions such as Office 365 and Azure AD.

The ideal candidate will have a bachelor's degree in IT or Computer Science, 3 to 5 years of IT support experience, and outstanding customer service skills. Benefits include medical, dental, and vision insurance along with a 401k plan.

Qualifications

• 3 to 5 years of experience in IT support.
• Strong background in Azure AD, Intune, SharePoint Administration.
• Ability to handle physical tasks and lift up to 50 pounds.

Responsibilities

• Provide exceptional onsite and remote IT support.
• Administer and support cloud solutions.
• Stage hardware and perform troubleshooting.
• Manage Active Directory and server administrations.
• Implement and support networking technologies.
• Travel to client sites as required.

Skills

Technical troubleshooting skills

Customer service skills

Knowledge of Azure AD

Experience with Office 365

Networking concepts

VoIP concepts

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

VMWare

Windows Server Environments

Certifications: A+, Network+, CCNA, Azure

Job description

Field Service Technician (MSP)

Department: Field Technician

Employment Type: Full Time

Location: Louisiana

Reporting To: Alia Luley

Compensation: $55,000 - $65,000 / year

Description

We are seeking enthusiastic and skilled Field Technicians to join our dynamic teams across various locations in Louisiana. This is a unique opportunity to leverage your IT expertise in a role that offers variety, challenge, and the satisfaction of making a significant impact on our clients' success. Our ideal candidates are tech‑savvy problem solvers with a passion for customer service and a desire to continually learn and grow within the IT field.

Key Responsibilities

• Provide exceptional onsite and remote IT support, resolving new and escalated tickets efficiently.
• Administer and support cloud solutions such as Office 365, Azure AD, and other apps.
• Staging of hardware, including PCs, printers, networking equipment, phones, and specialized devices.
• Perform hardware, software, and peripheral troubleshooting, including PCs, printers, networking equipment, phones, and specialized devices.
• Manage Active Directory, group policies, network configurations (TCP/IP, DNS, DHCP), and server administrations (Windows Server 2012 and above).
• Implement and support networking technologies, including firewalls, switches, and APs.
• Assist with project solutioning, implementation, and maintenance tasks, ensuring the best outcomes for clients.
• Travel to client sites as required, providing timely and effective solutions to technical problems.

Skills, Knowledge & Expertise

• Bachelor’s degree in Information Technology or Computer Science (preferred).
• 3 to 5 years of experience in IT support, with a strong background in Azure AD, Intune, SharePoint Administration, VMWare, and Windows Server Environments.
• Excellent technical troubleshooting skills across a variety of hardware and software.
• Solid understanding of networking concepts and experience with networking hardware.
• Solid understanding of VoIP concepts and experience with phone system programming and hardware.
• Outstanding customer service skills with the ability to communicate effectively both verbally and in writing.
• Certifications such as A+, Network+, CCNA, Azure, or similar are highly regarded.
• Ability to handle physical tasks and lift up to 50 pounds as needed.
• Clean driving record and reliable transportation for travel to client sites

Job Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k