Field Service Lead: Calibration, Repair & Customer Support

Rohde & Schwarz GmbH & Co.; Milpitas (CA); In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Rohde & Schwarz GmbH & Co. in Milpitas, CA seeks an experienced service engineer to perform on-site and in-house calibration and repair of Rohde & Schwarz equipment, ensuring high performance and reliability.

You will diagnose malfunctions, prepare detailed logs, coordinate work, mentor technicians, and act as the liaison between operations and customers to maintain satisfaction and continuous improvement.

Competenze

• Calibration and repair experience with test equipment.
• Ability to prepare and maintain detailed work logs.
• Strong communication to coordinate with customers and internal teams.

Mansioni

• Conduct on-site or in-house calibration and repair of equipment.
• Diagnose equipment malfunctions and perform repairs.
• Prepare daily logs and reports of work performed, including hours and inventory used.
• Coordinate and prioritize daily workload to ensure on-time delivery.
• Lead daily stand-up meetings and provide direction on priorities.
• Monitor workflow, backlog, and past-due jobs to maintain service performance.
• Serve as liaison between service operations, management, and support functions.
• Provide technical guidance and escalation support for complex repairs and calibrations.
• Mentor and support technicians in troubleshooting and best practices.
• Ensure compliance with Rohde & Schwarz technical and quality standards.
• Support onboarding and technical training initiatives.
• Identify workflow bottlenecks and support continuous improvement initiatives.
• Assist management by providing performance and workload feedback.
• Represent the company in customer support and ensure customer satisfaction.

Descrizione del lavoro

Rohde & Schwarz GmbH & Co. in Milpitas, CA seeks an experienced service engineer to perform on-site and in-house calibration and repair of Rohde & Schwarz equipment, ensuring high performance and reliability.

You will diagnose malfunctions, prepare detailed logs, coordinate work, mentor technicians, and act as the liaison between operations and customers to maintain satisfaction and continuous improvement.