Field Service Tech II — Medical Devices (Travel)

Laborie Medical Technologies Corp.; Minneapolis (MN); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, Vision

401k with company match

Parental Leave

Wellness programs

Job summary

Laborie Medical Technologies Corp. is seeking a Field Service Technician in the Minneapolis, MN area. The role involves on-site installations, preventive maintenance, and repair of medical devices, with extensive travel across the U.S.

You will diagnose issues, perform repairs, and document all service activities while staying current on Laborie product lines and industry technologies. Travel may be 4–5 days per week to client sites.

Qualifications

• Minimum 2 years of field service experience, ideally in a medical or regulated environment.
• Excellent verbal and written communication skills; strong customer service orientation.
• Strong troubleshooting skills for electro-mechanical assemblies and proprietary hardware.
• Proficient with PC operating systems, applications, and network protocols.
• Ability to manage time, prioritize tasks, and multi-task in a field setting.

Responsibilities

• Perform on-site equipment installations, maintenance checks, and repairs following Laborie policies and procedures; utilize hand tools effectively for precise repairs.
• Analyze and isolate root causes, troubleshoot and repair electro-mechanical assemblies and peripheral equipment down to component level.
• Maintain accurate records of issues and on-site visits using our ticketing system; complete documentation for tasks performed.
• Stay knowledgeable about Laborie product lines and service offerings; keep up-to-date with industry products and technologies.
• Maintain adherence to Laborie service levels to meet and exceed customer expectations.
• Make all necessary travel arrangements to complete scheduled visits.

Skills

Field service

Customer service

Technical troubleshooting

PC networking

Time management

Travel readiness

Communication skills

Education

Technical College degree

Job description

Laborie Medical Technologies Corp. is seeking a Field Service Technician in the Minneapolis, MN area. The role involves on-site installations, preventive maintenance, and repair of medical devices, with extensive travel across the U.S.

You will diagnose issues, perform repairs, and document all service activities while staying current on Laborie product lines and industry technologies. Travel may be 4–5 days per week to client sites.