Field Service Technician (medical device)

ZipRecruiter; California (MO); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an experienced Field Service Technician to join their dynamic team. This full-time role involves inspecting, maintaining, and repairing surgical devices, requiring 50-70% travel across the U.S. The ideal candidate will have a strong technical background, excellent customer service skills, and the ability to work both independently and collaboratively. With a commitment to quality and safety, you will play a crucial role in enhancing patient care through innovative medical solutions. Join a forward-thinking company that values your contributions and offers a supportive work environment.

Benefits

Medical, dental, and vision insurance

401(k) with company match

Paid vacation, sick leave, and holidays

Flexible Spending Accounts

Disability plans

Dynamic work environment

Collaborative colleagues

Qualifications

• 2+ years of experience as a mechanic or technician.
• Bachelor's degree in mechanics, electronics, or engineering required.

Responsibilities

• Travel to customer locations for equipment inspections and maintenance.
• Document all field activities and coordinate with supervisors.
• Troubleshoot and repair equipment, ensuring high quality standards.

Skills

Mechanic experience

Technical support

Customer service

Attention to detail

Communication skills

Multitasking

Education

Bachelor’s degree in mechanics, electronics, or engineering

Tools

Hand tools

Power tools

Measuring devices

Microsoft Office

Inventory software (ERP)

Job description

joimax Inc. has an opening for an experienced FIELD SERVICE TECHNICIAN. This is a full-time position based onsite at our Irvine office.

The start date for this position is June 1st. It requires 50-70% travel within the US, including overnight and multi-day trips.

The Field Service Technician will be responsible for inspecting, maintaining, troubleshooting, and repairing surgery devices and equipment. All repairs must adhere to high standards of quality and safety, following established procedures and manuals. The role involves working closely with Operations, Warehouse & Logistics, and Customer Service departments to coordinate and execute service activities.

Travel is required throughout the United States, including Puerto Rico and Mexico, with 50-70% travel time.

Minimum Job Duties & Responsibilities:

1. Travel to customer locations for equipment inspections, installations, maintenance, and training.
2. Document all field activities accurately and timely, including expenses.
3. Coordinate with supervisors for scheduling calibrations and preventive maintenance, with flexibility in schedule.
4. Build and maintain excellent customer relationships, providing technical support and ensuring scheduled maintenance.
5. Test and verify product functions and measurements according to specifications.
6. Troubleshoot, repair, disassemble, and replace defective parts and components.
7. Generate and file test and validation reports as per procedures.
8. Handle customer returns and investigate warranty issues.
9. Record findings and provide analysis as needed.
10. Contribute to quality analysis, process improvements, and product evaluations.
11. Assist in inventory management for repair supplies and monitor stock levels.
12. Maintain department and equipment following 6S lean principles.
13. Support warehouse activities like picking, packing, shipping, and receiving.
14. Perform other projects and tasks as assigned by the supervisor.
15. Provide support to other departments as required.

Minimum Skills & Qualifications:

• At least 2 years of recent experience as a mechanic, technician, or in a similar engineering role.
• Bachelor’s degree in mechanics, electronics, or engineering.
• Experience with hand tools, power tools, measuring devices, PCP, voltage meters, etc.
• Some experience in quality control or technical fields.
• Preferably experience in the medical device industry and field service work.
• Strong attention to detail and customer service skills.
• Ability to work independently and in teams.
• Effective multitasking, prioritization, and time management skills.
• Punctuality, reliability, and flexibility.
• Excellent communication skills in English.
• Proficiency with Microsoft Office and inventory software (ERP).
• Flexibility to work a variable schedule and travel as needed.
• Physical ability to lift up to 40 lbs and move freely within the facility, including stairs and tight spaces.

Benefits include:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation, sick leave, and holidays
• Flexible Spending Accounts
• Disability plans
• Dynamic work environment with collaborative colleagues
• Competitive salary based on experience and skills

Additional Information:

The physical demands and other responsibilities are described to give a general overview but are not exhaustive. Reasonable accommodations will be provided for qualified individuals with disabilities.

This description is not exhaustive; other duties may be assigned as needed. Employment is contingent upon background checks, drug screening, and verification of work eligibility via E-Verify and I-9 forms.

joimax is an Equal Opportunity Employer that evaluates applicants without regard to protected characteristics and provides reasonable accommodations upon request.

Founded in 2001 in Karlsruhe, Germany, joimax is a global leader in minimally invasive spinal surgery systems, with offices in Germany, Asia, and the USA. For more information, visit https://www.joimax.com/en/.