Field Service Technician (M/F/D)

Insort GmbH; California (MO); Remote; USD 70,000 - 80,000; Full time

Job summary

Join a forward-thinking company at the forefront of food safety and quality! As a Field Service Technician, you will play a crucial role in installing and maintaining innovative sensor-based solutions that enhance efficiency in the food processing industry. With extensive training and the opportunity to work remotely, you’ll be part of a dynamic team that values collaboration and continuous learning. Enjoy a competitive salary, flexible working hours, and the chance to travel across North America and Europe. If you are passionate about technology and customer support, this is the perfect opportunity for you!

Benefits

Medical, Dental, and Vision Plans

Travel Allowances

15 Days Paid Vacation

Continuous Learning Opportunities

Flexible Working Hours

Collaborative International Teams

Qualifications

• Technical diploma or degree in electrical engineering or related field.
• Experience with optical sorting and food processing equipment.

Responsibilities

• Install and set up equipment at customer sites.
• Conduct routine maintenance and repairs for optimal performance.
• Train operators and provide technical support.

Skills

Electrical Engineering

Mechatronics

Field Service Experience

Troubleshooting Skills

Communication Skills

Team Collaboration

Travel Flexibility

Education

Technical Diploma

College Degree

University Degree

Tools

Electrical Schematics

Remote Diagnostics Software

Job description

Join Insort – Shaping the Future of Food Safety and Quality!
Insort is a global leader in developing and manufacturing innovative, sensor-based sorting and monitoring equipment for the food processing industry. Our cutting-edge technology helps food processors enhance safety, quality, and efficiency.
Headquartered in Austria, with a U.S. subsidiary in Turlock, California, we are expanding across North America.
We are seeking a Field Service Technician (m/f/d) based in Prince Edward Island or New Brunswick, Canada, to join our North American team.
Your Start at Insort:
After comprehensive training on our machines and technologies, both in-house and on-site, you will be instrumental in commissioning, servicing, and supporting our sensor-based sorting solutions.

Responsibilities

1. Installation & Commissioning: Install and set up Insort’s equipment at customer sites.
2. Service & Maintenance: Conduct routine maintenance, upgrades, and repairs to ensure optimal system performance.
3. Customer Training & Support: Train operators and maintenance staff, providing technical guidance.
4. Diagnostics & Troubleshooting: Analyze and resolve issues related to mechanics, sensors, electronics, and software, collaborating with internal teams.
5. Technical Documentation: Prepare reports on commissioning, service, and performance evaluations.
6. Field Insights & Feedback: Offer technical input for product development and relay customer feedback to improve equipment.
7. Remote Support: Assist customers remotely with troubleshooting when not on-site.

Qualifications

• Education: Technical diploma, college, or university degree in electrical engineering, mechatronics, or related field (asset).
• Technical Expertise: Experience with equipment manufacturing, field service, optical sorting, or food processing.
• Hands-on Skills: Ability to read electrical schematics and troubleshoot electrical and mechanical systems.
• IT Knowledge: Understanding of IT connectivity, remote diagnostics, and software troubleshooting.
• Communication: Excellent written and verbal skills for effective customer support and training.
• Work Ethic: Independent, structured, solution-oriented, with high-quality standards.
• Team Player: Capable of working independently and collaboratively, sharing knowledge.
• Travel Flexibility: Willing to travel 40-50% across North America, with occasional trips to Europe for training.

Additional Benefits and Opportunities:

• Work with innovative, sustainable, high-tech sensor-based solutions.
• Extensive onboarding and continuous learning.
• Opportunities for personal and professional growth.
• Collaborate with international teams across North America and Europe.
• Enjoy medical, dental, vision plans, and travel allowances.

Working Hours: 40 hours/week, Monday-Friday, flexible hours between 6:00 AM and 6:00 PM. Overtime and occasional weekends required based on workload.

Job Location: Prince Edward Island or New Brunswick, Canada.

Employment Type: Full-time, remote work position supporting North American customers from home.

Salary: $70,000–$80,000 per year plus overtime.

Vacation: 15 days paid vacation (3 weeks).