Field Service Technician/Mechanic

The Raymond; Norcross (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking experienced Field Technicians to join their dynamic team. This role involves troubleshooting and repairing electro-mechanical equipment while ensuring customer satisfaction. The company values the unique talents of its employees and offers a supportive environment for growth and development. With a focus on teamwork and professionalism, you'll play a crucial role in maintaining the company's outstanding reputation in the material handling industry. If you're passionate about mechanics and looking for a rewarding career path, this opportunity is perfect for you.

Benefits

Paid vacation & sick time

Defined career progression

Boot allowance

High-quality uniforms

Medical/dental/vision insurance

401(k) w/ match

Stocked Van

Profit share

Yearly bonuses

Tuition reimbursement

Qualifications

• 1-3 years of mechanical, electrical, and hydraulic experience preferred.
• Valid driver license required.

Responsibilities

• Troubleshoot and perform repairs on electro-mechanical equipment.
• Provide excellent customer service and maintain inventory.

Skills

Mechanical skills

Electrical skills

Hydraulic skills

Customer service

Problem-solving

Education

Vocational education

High school diploma

Tools

Forklifts

Drills

Grinders

Overhead cranes

Job description

Description

EXPERIENCED FIELD TECHNICIANS WANTED

Carolina Handling, a privately held company est. in 1966, is the exclusive Raymond Solutions and Support Center in the Southeast, specifically in NC, SC, GA, AL, and the upper panhandle of FL. We are truly a single-source provider for intralogistics expertise, offering proven capabilities in the following areas:

• New & Used Lift Trucks
• Fleet Optimization
• Fleet Service
• Warehouse Automation and Training

If you’re ready to make a difference in a company that relies on and appreciates your unique talents, you’re in the right place. Our Field Technicians are a big reason why we have such an outstanding reputation in the material handling industry. Along with expertly servicing lift trucks and vehicles, Carolina Handling Technicians are often the main point of contact for our customers. That’s why we put so much into the hiring, training, and continued development of our technicians in the field. Whether you’re an experienced mechanic or simply interested in changing career paths, we can help you to reach the next level.

BENEFITS OF WORKING FOR CAROLINA HANDLING

• Paid vacation & sick time
• Defined career progression
• Boot allowance
• High-quality uniforms
• Medical/dental/vision insurance
• 401(k) w/ match
• Stocked Van
• 2x a year profit share
• Yearly bonuses
• Annual Merit Increases
• Weekly Pay
• Tuition reimbursement
• Paternity & maternity leave

WHAT YOU'LL DO

• Troubleshoot electro-mechanical problems, installations, and perform unscheduled repairs and scheduled maintenance on equipment based on customer demand and need. Provide complete customer satisfaction in a polite and professional manner while working in a team environment.
• Effectively analyze problem situations pertaining to breakdowns of customer equipment and recommend actions necessary to correct the situation.
• Exhibit a professional demeanor and promote goodwill between the company and customers by providing a superior level of customer service.
• Perform necessary repairs to correct analyzed situations in a professional and productive manner.
• Perform scheduled maintenance on equipment for contracted customers according to Carolina Handling Scheduled Maintenance policies and procedures and proactively address needed repairs with customers.
• Maintain parts and supplies inventory in service van and ensure van service.
• Follow customer's safety and housekeeping guidelines when performing repairs at customer sites.
• Perform other duties as assigned.

WHAT YOU’LL NEED

• Valid driver license.
• Preferred one to three years of mechanical, electrical, and hydraulic experience in a similar environment or equivalent in college or vocational education.
• Ability to communicate effectively with customers, management, and co-workers.
• Ability to maintain a good understanding of industry innovations and product availability to make recommendations based on customer need.
• Ability to safely operate drills, grinders, presses, forklifts, hoists, overhead cranes, and personal hand tools.
• Ability to draw upon available support resources from within the company and recognize when it is appropriate to do so.

Don’t meet every requirement? Studies have shown that women, communities of color, and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!