Field Service Technician: Machinery Installations & Support

Federal MFG LLC.; Annapolis (MD); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Comprehensive medical/dental programs

Life insurance

Generous paid time off

Retirement savings plan with company  

Job summary

ProMach, Inc. is seeking a Field Service Technician to install, integrate, repair and troubleshoot complex machinery with a strong technical and problem-solving focus.

The role involves overseeing customer personnel during installations and servicing, and may include on-site customization of machine programs to fit customer needs. The position requires travel nationwide with the potential for international trips, plus the ability to train customers and provide on-site support.

Qualifications

• Knowledge of mechanical and electrical principles required.
• Familiarity with PLC/PC systems is helpful.
• Proficiency in Windows and MS software (Word, Excel, Outlook).
• Excellent customer service skills; ability to train customer personnel on equipment.

Responsibilities

• Installation, integration, repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem-solving skills.
• Directs and/or oversees customer’s personnel during plant machinery installations and integrations or servicing.
• May provide on-site customizing of machine programs by revising programs to meet the customer needs.
• Occasionally maintain a 24-hour on-call status and provide customer technical telephone support.
• Provide customer training regarding the operation & service of our machinery.
• Assist customers with aftermarket parts needs in the field.

Skills

Mechanical principles

Electrical principles

Customer service

Communication skills

Travel readiness

PLC/PC systems

Windows MS Office

Training customers on equipment

Machinery repair

PLC programming (preferred)

Education

Technical Associate degree or equivalent

Tools

MS Office

Job description

ProMach, Inc. is seeking a Field Service Technician to install, integrate, repair and troubleshoot complex machinery with a strong technical and problem-solving focus.

The role involves overseeing customer personnel during installations and servicing, and may include on-site customization of machine programs to fit customer needs. The position requires travel nationwide with the potential for international trips, plus the ability to train customers and provide on-site support.