Field Service Technician – Locks & Access Systems

Joseph's Lock & Safe Co.; Worcester (MA); On-site; USD 52,000 - 64,000; Full time

Job summary

Joseph's Lock & Safe Co. in Worcester, MA is seeking a Field Service Technician to install, repair, and maintain locks, safes, and security hardware on-site at customer locations.

You will diagnose problems, complete work orders, and document service activities while communicating clearly with customers about recommended solutions. You will travel to various sites, manage tools and equipment, follow safety procedures, and collaborate with office staff to schedule jobs and order parts for

Qualifications

• Hands-on mechanical aptitude and ability to use hand and power tools safely.
• Strong problem-solving and troubleshooting skills for locks, safes, and access systems.
• Customer service and communication skills to explain work and options on-site.
• Organizational skills and ability to complete work orders and documentation accurately.

Responsibilities

• Travel to customer locations in Worcester, MA to install, repair and maintain locks, safes, and security hardware.
• Diagnose issues and determine repair or replacement actions.
• Complete work orders and document service activities clearly.
• Communicate recommended solutions to customers and office staff.
• Manage tools and equipment, follow safety procedures, ensure compliance with standards.
• Collaborate with office staff and other technicians to schedule jobs and order parts.

Skills

Mechanical aptitude

Troubleshooting

Customer service

Communication

Organizational skills

Driver’s license

Physical fitness

On-site work

Education

High school diploma or equivalent

Vocational/technical training (mechanical or electrical) advantageous

Tools

Hand tools

Power tools

Job description

Joseph's Lock & Safe Co. in Worcester, MA is seeking a Field Service Technician to install, repair, and maintain locks, safes, and security hardware on-site at customer locations.

You will diagnose problems, complete work orders, and document service activities while communicating clearly with customers about recommended solutions. You will travel to various sites, manage tools and equipment, follow safety procedures, and collaborate with office staff to schedule jobs and order parts for