Field Service Technician

Knology Of The Valley, Inc; Alabama; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Performance bonuses

Medical benefits (HSAs/insurances)

401(k) with company match

Paid time off & holidays

Tuition reimbursement

Employee broadband discounts

Company-provided tools & uniforms

Career growth opportunities

Job summary

WOW! in Alabama is seeking a Field Service Technician to install, maintain, and troubleshoot WOW! internet, phone, and video services in local neighborhoods. You will educate customers, perform on-site inspections, and ensure reliable connections while adhering to safety standards.

This hands-on role involves completing installations, testing equipment, and resolving service issues. You’ll work in varying weather conditions, drive a company vehicle, and participate in on-call shifts as needed.

Qualifications

• Strong customer service and communication skills.
• Ability to work independently and manage priorities.
• Comfort using hand tools, testing equipment, and mobile applications.
• Ability to accurately maintain records, work orders, and service documentation.
• Ability to read maps and navigate assigned service areas.
• Availability to work a flexible schedule including evenings, weekends, and on-call shifts.
• A valid driver’s license and a good driving record.
• Experience using signal level meters or testing equipment is helpful.

Responsibilities

• Completing new installations, reconnections, disconnections, upgrades, downgrades, and service changes.
• Installing and relocating outlets, modems, converters, wiring, and related equipment.
• Troubleshooting service issues from customer’s equipment to the network tap.
• Testing, maintaining, splicing, repairing, and replacing coaxial cable and related components.
• Performing network troubleshooting, including ping tests, traceroutes, and speed tests.
• Checking signal levels, picture quality, voltage, and system performance.
• Identifying and correcting causes of signal degradation or service interruptions.
• Educating customers on how to properly use their equipment and services.

Skills

Customer service

Communication skills

Independent work

Problem solving

Hand tools

Record keeping

Tools

Signal testing equipment

Multimeters

Coaxial testing

Job description

Field Service Technician Power Up Your Career—New Competitive Pay Rate!

Ready to build a career where no two days are the same? Join WOW! as a Field Service Technician and help connect customers to the internet, entertainment, and communication services they rely on every day. This is a hands‑on, customer‑facing role for someone who enjoys solving problems, working independently, and being out in the field instead of behind a desk. You’ll install and troubleshoot services, educate customers, and help deliver the reliable experience WOW! is known for.

Why You’ll Love Working at WOW!

• Performance bonuses that reward your contributions
• Comprehensive benefits, including medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and paid holidays
• Tuition reimbursement
• Employee broadband discounts for employees living in a WOW! service area
• Company‑provided tools and professional uniforms
• Career growth opportunities with a growing organization

What You’ll Do

As a Field Service Technician, you’ll work in assigned neighborhoods to install, maintain, and troubleshoot WOW! internet, phone, and video services. Your responsibilities will include:

• Completing new installations, reconnections, disconnections, upgrades, downgrades, and service changes
• Installing and relocating outlets, modems, converters, wiring, and related equipment
• Troubleshooting service issues from the customer’s equipment to the network tap
• Testing, maintaining, splicing, repairing, and replacing coaxial cable and related components
• Performing network troubleshooting, including ping tests, traceroutes, and speed tests
• Checking signal levels, picture quality, voltage, and system performance
• Identifying and correcting causes of signal degradation or service interruptions
• Educating customers on how to properly use their equipment and services
• Monitoring and repairing system, drop, and in‑home signal leakage
• Maintaining system security by securing unused ports, drops, and pedestals
• Completing work orders, service records, logs, and reports
• Maintaining assigned tools, equipment, inventory, and company vehicle
• Following WOW!, FCC, NESC, and OSHA safety and technical standards
• Delivering friendly, professional, and dependable customer service
• Supporting and training other employees when needed
• Completing other duties as assigned

What You’ll Bring

• Strong customer service and communication skills, including the ability to explain technical information in an easy‑to‑understand way
• The ability to work independently, manage priorities, and respond to time‑sensitive issues
• Comfort using hand tools, testing equipment, and mobile applications
• The ability to accurately maintain records, work orders, and service documentation
• The ability to read maps and navigate assigned service areas
• Availability to work a flexible schedule, including evenings, weekends, and on‑call shifts
• A valid driver’s license and a good driving record
• Experience using signal level meters, volt‑OHM meters, spectrum analyzers, or similar testing equipment is helpful.

Physical Requirements and Working Conditions

This is an active, hands‑on position performed indoors and outdoors in a variety of environments. You must be able to:

• Stand and walk for extended periods across different types of terrain
• Work outdoors in varying weather conditions and temperatures
• Carry, climb, and safely operate an extension ladder approximately 28 feet long and weighing up to 75 pounds
• Lift and carry up to 90 pounds
• Work at elevated heights, including roofs and utility poles
• Work in tight or poorly ventilated spaces, including attics and crawl spaces
• Bend, twist, kneel, crouch, crawl, reach, push, pull, and grasp
• Safely use drills, hammers, wrenches, screwdrivers, and other hand tools
• Work with small components and distinguish between different wire sizes and colors
• Use close and peripheral vision and adjust visual focus
• Work in environments that may contain dust, dirt, noise, insects, or cleaning solutions
• Work safely near power lines and electrical equipment
• Safely operate a company vehicle
• Meet the physical requirements for applicable personal protective equipment, aerial lifts, ladders, and climbing equipment

WOW! is an Equal Opportunity Employer, including minorities, women, protected veterans, individuals with disabilities, sexual orientation, and gender identity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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WOW! is one of the nation's largest Internet, cable, and phone providers. While we've grown a lot since we started, in the last 20 years we haven't forgotten our roots. WOW! has a deep, rich heritage of delivering the best experiences to our customers and we've worked hard to keep it that way. WOW!ing our customers is in our DNA. We are committed to putting our customers and team members first. So what does that mean for the people who come to work with us? It means you can make a difference while you grow your career at WOW!. When you join WOW!, you're joining a team that strives to delight our customers in everything we do; that goes the extra mile for those we serve. We're for being different - in a good way. Whether it's through showing respect, making things easy, or providing pleasant surprises, we're for building a culture that WOW! employees and customers truly love. We'd love for you to be a part of our team. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please e-mail [e-mail]