Field Service Tech-Comm

Knology Of The Valley, Inc; Alabama; On-site; USD 40,000 - 60,000; Full time

Job summary

WOW! is hiring a Commercial Technician to complete daily commercial voice, video, and data installations. Duties include installing A/V and data cabling, configuring CPE, and ensuring customer satisfaction.

The role requires adherence to safety regulations and the ability to upsell WOW! services when opportunities arise. Qualifications include a high school diploma or equivalent with 1–2 years in broadband/telephony tech work, plus strong communication skills and the ability to work

Qualifications

• High school diploma or equivalent required.
• 1–2 years of technical broadband/telephony experience preferred.
• CATV/telco installation experience with commercial applications desired.
• Strong written and oral communication skills.
• Ability to work independently with attention to detail.

Responsibilities

• Complete daily installations on time and log completion status.
• Perform aerial/underground installations per WOW! specs.
• Comply with OSHA, NESC and safety regulations.
• Install and configure commercial CPE; educate customers on services.
• Troubleshoot service issues at the service drop level.
• Promote WOW! services and seek upsell opportunities.

Skills

CATV installation

Commercial installations

Safety compliance

Troubleshooting

Customer communication

Independent work

Education

High school diploma or equivalent

Tools

SLM

Leakage detector

Volt-Ohm meter

Sweep receiver

Underground locator

TDR

Job description

Position is responsible for timely completion of daily assigned commercial voice, video, and data installations. Additionally, the Commercial Technician may assist with building entry construction for industrial, institutional, and MDU applications.

Duties and Responsibilities

Essential duties and responsibilities include but are not limited to those listed below:

• Ensures timely completion of daily assigned installations – calls in completion status in a timely manner
• Performs aerial and underground commercial, industrial, institutional, and MDU cable, data, & telephony installations following WOW! specifications and industry practices
• Complies with OSHA, NESC, and WOW! safety regulations and precautions when completing assigned work
• Performs commercial disconnects and non-pay disconnects and makes every reasonable effort to retrieve customer premise equipment where applicable
• Maintains and tracks flow of customer premise equipment necessary to perform daily work assignments
• Completes installation and configuration of commercial CPE ensuring customer education and satisfaction of services installed
• Installs NIC cards and drivers for cable modems including the ability to update files if needed to properly configure a customer’s computer for modem service
• Installs various EMTA’s, verifies tip & ring, completes proper punch down of copper telco cables
• Understands various demark configurations for Commercial installs and the transition between our demark and the customer’s PBX and phone equipment
• Has a general understanding of commercial phone systems and the vendors that service them, such that they are able to provide guidance/advise for customers having problems with their phone system
• Competes Plant Test Date verifications for coordinated LNP cuts, ensures proper number assignments for hunt group configurations, and verifies all features
• Trouble-shoots service affecting problems at the service drop level
• Promotes WOW! services and seeks sales & upgrade opportunities as opportunities arise
• Special projects as may be assigned by the Supervisor
• Communication to customers must be grammatically correct, must be professional, positive, and consistent with company expectations.
• Coordinates with other WOW! technical departments
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3 years of CATV/telco installation experience with commercial applications
• Strong knowledge of wall fishing and commercial construction practices
• Troubleshooting techniques a plus
• Excellent written, oral communications skills
• Must be detail oriented and a well-organized individual
• Must be self-motivated with a strong work ethic and professional attitude
• Able to present technical information to a non-technical audience
• Able to work independently
• Able to accurately measure distances using tapes and other measuring devices
• Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt OHM meter, sweep receiver, underground locator and TDR
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate office equipment, fax, copier, etc.
• Able to handle escalations and time-critical issues
• Able to read street maps

Education/Experience

Position requires a high school diploma or equivalent. One to two years of technical experience in the broadband and telephony communication field preferred.

Computer Skills

MSOffice software skills are preferred; Internet and email are required; able to install, set up and configure personal computers with a variety of operating systems.

Working Conditions/Physical Demands

• Ability to work while standing most of the time
• Ability to walk or work over all types of terrain, in all types of weather
• Ability to carry tools and equipment
• Ability to work in tight spaces while bending, twisting and reaching
• Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs)
• Ability to differentiate between different sizes and colors of wires and cables
• Ability to perform work in elevated places (i.e., roofs and utility poles)
• Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
• Ability to work with small components
• Ability to use close vision, peripheral vision and adjust focus
• Ability to work in poorly vented areas such as attics, in extreme temperatures
• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
• Ability to lift up to 90 pounds
• Ability to work in environments that may contain dust, dirt, noise, insects and cleaning solutions
• Ability to work safely near power lines and electrical equipment
• Ability to drive Company vehicles in a safe manner
• Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position
• Must be able to climb poles/ladders and work from elevated heights
• Able to work flexible hours as required, including evenings, weekends and on-call shifts.
• Must have a valid driver’s license and maintain a driving record that meets the Company’s insurance carrier’s requirements

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

WOW! is one of the nation's largest Internet, cable, and phone providers. While we've grown a lot since we started, in the last 20 years we haven't forgotten our roots. WOW! has a deep, rich heritage of delivering the best experiences to our customers and we've worked hard to keep it that way. WOW!ing our customers is in our DNA. We are committed to putting our customers and team members first. So what does that mean for the people who come to work with us? It means you can make a difference while you grow your career at WOW!. When you join WOW!, you're joining a team that strives to delight our customers in everything we do; that goes the extra mile for those we serve. We're for being different - in a good way. Whether it's through showing respect, making things easy, or providing pleasant surprises, we're for building a culture that WOW! employees and customers truly love. We'd love for you to be a part of our team.

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