Overhead Crane Field Service Technician - Tri-Cities

Washington Equipment Manufacturing Company, Inc; Richland (WA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401k Retirement Plan

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Job summary

A leading equipment manufacturing firm seeks a motivated Field Service Technician in Richland, WA. The role focuses on maintaining and repairing heavy equipment, especially cranes, at customer sites. Candidates should have 2-5 years of experience in a related field, a high school diploma, and strong mechanical skills. Benefits include comprehensive insurance plans and a 401k retirement plan. The ideal candidate thrives in a customer-facing role and is committed to safety and quality in their work.

Qualifications

• Minimum of 2-5 years in a field service role is required.
• Valid driver's license with a clean driving record is necessary.
• Ability to interact positively with customers is essential.

Responsibilities

• Diagnose and repair equipment at customer sites.
• Maintain customer relations and ensure timely service.
• Perform preventative maintenance and ensure safety compliance.

Skills

Equipment troubleshooting

Strong communication skills

Use of pneumatic and electrical tools

Attention to safety

Education

High School Diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

PLC software

Job description

WEMCO is looking for an experienced and motivated Field Service Technician capable of working with minimal supervision. This position will be based out of the Tri-Cities.

Job Purpose

Under the general supervision of WEMCO Inc.’s Part Sales & Services Manager, the Field Service Technician will be a front‑line employee with direct customer contact. Your primary purpose will be to maintain and repair the heavy equipment used in all construction, agriculture, mining, logging, materials handling, and related industries with a focus on overhead crane service and inspection.

Job Responsibilities

• Reports directly to the Sales & Service Manager
• Acts as the primary customer support contact to diagnose and execute complex mechanical and electrical repairs to cranes and material handling equipment at the customer’s site
• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs
• Creates and fills out forms using inspection software to document work completed, supplies used, findings and recommendations
• Applies the use of specialized tools to work efficiently; Technician will also be required to procure and use their own set of hand tools – WEMCO will not supply these
• WEMCO will supply specialty equipment, tools, and training including, but not limited to:
  • Laser shaft alignment tools
  • Vibe Check Balancing equipment for large hoist applications
  • VFD and PLC software and computer
  • High‑pressure wire rope lubrication equipment
  • Magnetic flux leakage tester for wire ropes
  • Fluke Power Analyzer – for checking and recording power events on cranes and buildings
  • Motor Meggers
  • WEMCO supplied rope guide spring tools
  • AT402 laser tracker equipment – for site rail surveys
  • Company‑calibrated load cells and test weights
  • Aerial lift and fall protection training
• Obtains product technical issue information and utilizes available resources, including data management tools, balancing the timeliness of customer response with investigation efforts.
• Captures all troubleshooting steps in the reports to ensure seamless transitions and accurate communication with our team members about the service call.
• Translates customer complaints to:
  • Develop a troubleshooting plan
  • Follow proper workflows and procedures
  • Use mechanical and electronic service tools and other specialized equipment, to troubleshoot equipment issues and diagnose failed components to enable a successful repair
  • Validate repairs by duplicating complaints, ensuring actual equipment issues have been entirely resolved
• Performs preventative maintenance on hoists and cranes per documented schedules and standards
• Identifies sales and service opportunities by educating customers about WEMCO’s products and services
• Ensures that all services are completed efficiently, on time, and correctly, according to specification; repairs will be completed at a WEMCO facility or the customer’s site
• Diagnoses problems and estimates required repair time so WEMCO support staff can properly quote customer work
• Completes any necessary training that is in line with both skill and business requirements
• Maintains WEMCO‑owned service vehicle and tools for cleanliness and proper operation
• Reports any issues or incidents to site management and the Sales and Service Coordinator immediately
• Takes and reads measurements using various measuring tools; micrometers, calipers, & gauges, to ensure part dimensions, features, and tolerance requirements are met, per print and industry specifications and standards
• Provides maintenance expertise, troubleshooting, service, and installation on overhead cranes. This work involves mechanical and electrical skills. Our goal is to return cranes to service in a safe and timely manner
• Tests and commissions new and used equipment in-house as well as in the field
• Completes paperwork and time cards accurately to comply with our AS9100 and ISO requirements.
• You must also provide clothing that will protect you from all four seasons' weather conditions
  • WEMCO will never put you at risk in a dangerous weather situation, but we ask that you provide clothing that will protect you from rain and snow

Job Requirements

• Territories in which service work will be conducted include but are not limited to the Western United States
• Out of town, overnight work will be required (an average of 10-12 nights per month is what our team averaged in 2024)
• Minimum of 2-5+ years of prior experience in a related field service role
• High School Diploma, GED, or vocational diploma from a relevant technical institute is required
• Prior experience with Microsoft Office products is preferred: Word, Excel, & Outlook
• PLC operational troubleshooting experience is preferred
• Must possess a valid driver’s license with an acceptable driving record
• Equipment troubleshooting and diagnostic experience
• Must be committed to workplace safety, the safety of yourself, your team, and our customers is of the utmost importance
• Adherence to the zero tolerance drug and alcohol policy.
  • Random drug tests may be required for access to certain job sites.
• Excellent oral and written communication skills
• Ability to interact with customers in a positive and professional manner
• Experience using pneumatic, electrical, and manual tools
• Intermediate knowledge of assembly materials, metal types, and material properties
• Ability and willingness to follow all time‑keeping procedures and policies
  • All time tracking for jobs must be completed using the BambooHR app on your assigned company phone. This includes:
    • Punching in and out at the start and end of each job throughout the day
    • Recording travel time to and from each job site
  • Accurate and timely time tracking is essential. It ensures:
    • Accurate payroll for all employees
    • Correct invoicing for our customers

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position involves work in our shop and at job sites where work will be performed indoors and outdoors. The employee must frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit and stand, walk, use fine finger manipulation, use hands to handle and grasp, reach with hands and arms, and talk or hear. The employee is occasionally required to climb, balance, bend, stoop, twist, and/or crouch.

Benefits

• 401k Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Other Supplemental Insurance
• Employee Referral Program
• Paid Time Off
• Holiday Pay
• ...and more!