Field Service Engineer - Dayton, OH/Remote

Cepheid; Cincinnati (OH); Remote; USD 70,000 - 90,000; Full time

Job summary

Cepheid is seeking a Field Service Engineer to provide critical support for diagnostic equipment in Dayton, OH/Remote. This role involves installing, repairing, and maintaining equipment, ensuring compliance and customer satisfaction throughout the service region. The ideal candidate will have technical expertise and strong communication skills to thrive in a dynamic environment.

Benefits

Comprehensive benefits package

Paid time off

401(k) plan

Flexible remote working arrangements

Qualifications

• 2+ years of experience as a Medical Laboratory Technician or Medical Laboratory Scientist.
• Ability to pass vendor credentialing requirements.
• Strong mechanical skills and ability to work independently.

Responsibilities

• Conduct installation, repairs, and maintenance of Cepheid diagnostic equipment.
• Provide frontline support by resolving customer issues.
• Travel throughout the designated service region on short notice.

Skills

Analytical skills

Communication skills

Interpersonal skills

Education

BA, AA or Technical Trade Degree in Electronics or Engineering

Job description

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OH_FSE Cepheid Job Description _2025draft2.docx

At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.

Learn about the Danaher Business System which makes everything possible.

The Field Service Engineer (FSE) is a professional who provides valuable services to our customers by conducting onsite field visits. FSE responsibilities include installation, repairing, and maintenance of Cepheid diagnostic equipment in a compliant manner.

This position is part of the North America Customer Care Operations Team and will be in Dayton, Ohio. At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.

In this role, you will have the opportunity to:

• Provide frontline support by rapidly resolving customer issues and troubleshooting, while contributing to service revenue and ensuring strong customer contract retention.
• Travel throughout a designated service region on short notice to support products and field service partners and conduct training to ensure operational performance and data quality.
• Work independently within a geographic territory, while fostering a team-based environment with opportunities for benchmarking, mentoring, and receiving expert technical support.
  
  

The essential requirements of the job include:

• 2+ Years of Experience as a Medical Laboratory Technician –or- Medical Laboratory Scientist (MLS, MT, CLS) or strong mechanical skills.
• Strong analytical, interpersonal, and communication skills; capable of presenting and training technical information.
• Ability to pass vendor credentialing requirements imposed by assigned customers, which can include, by way of example only, periodic background checks and drug screening, immunizations, and training, and may vary by customer and change from time-to-time. The Company pays the cost for any such vendor credentialing requirements.
  
  

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Able to travel on short notice with periodic overnight stays.Potential 75% travel
• Potential on call and weekend shifts
• Must be able to lift 50 lbs. to a height of at least 5 feet.
  
  

It would be a plus if you also possess Education and Experience:

• BA, AA or Technical Trade Degree in Electronics or Engineering (or related discipline) or the equivalent experience is required with 2-4 years of related work experience -or- equivalent Military experience
• Able to work independently in a fast-paced environment, manage time effectively, and document activities and expenses. Develop and execute strategies to generate leads.
  
  

Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.

The salary range OR the hourly range for this role is $70,000- $90,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Medical Equipment Manufacturing

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