Field Service Technician - Add Up

Fives; Cincinnati (OH); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading company in industrial machinery is seeking a Field Service Technician to maintain and troubleshoot advanced 3D printing equipment. This role requires technical expertise in automation systems and offers the opportunity for growth within a collaborative team. Key responsibilities include ensuring machine performance and providing customer support.

Qualifications

• Hands-on experience with automation and machine control systems required.
• Strong troubleshooting capabilities essential, particularly in PLC systems.
• Proven ability to communicate technical information effectively.

Responsibilities

• Delivering exceptional service and support to customers, prioritizing machine uptime.
• Diagnosing and resolving complex system issues.
• Participating in installation and commissioning of equipment.

Skills

Troubleshooting

Communication

Problem Solving

Technical Reporting

Team Collaboration

Education

Associate's degree in mechanical, electrical, or electronics engineering

Tools

PLC systems

Job description

Join to apply for the Field Service Technician - Add Up role at Fives

1 day ago Be among the first 25 applicants

Join to apply for the Field Service Technician - Add Up role at Fives

Position Summary

Service Technician Job Description

Location: Cincinnati, OH

Position Summary:

As a Field Service Technician, you will play a vital role in maintaining and troubleshooting advanced industrial 3D printing equipment. You’ll have the opportunity to deepen your understanding of additive manufacturing processes while developing specialized expertise in the systems and components that align with your strengths. We’re looking for someone who thrives in a hands-on environment and is excited to grow with a collaborative, forward-thinking team.

Key Responsibilities:

• Deliver exceptional service and support to customers, prioritizing machine uptime and performance.
• Develop a comprehensive understanding of AddUp’s equipment, including:
• Electrical and automation systems (PLC-based)
• Mechanical assemblies and drive mechanisms
• Laser and optical systems
• Pneumatic, cooling, and inert gas systems
• Diagnose and resolve complex system issues with a focus on minimizing customer downtime
• Lead troubleshooting efforts on-site and remotely, particularly for automation and control system issues.
• Participate in the installation and commissioning of AddUp machines at customer locations.
• Provide technical training to internal teams, subcontractors, and customer personnel.
• Collaborate with AddUp’s engineering and support teams in France to resolve escalated issues and provide feedback on equipment performance.
• Contribute to the continuous improvement of our service processes, documentation, and technical knowledge base.
• Support the development of company culture by actively sharing knowledge and mentoring colleagues.
• Stay adaptable and willing to cross-train in other technical areas as needed.
  
  
  

Qualifications:

• Associate’s degree or higher in a technical field such as mechanical, electrical, or electronics engineering. Strong equivalent experience may be considered in lieu of formal education.
• Extensive hands-on experience with automation and machine control systems, with strong troubleshooting capabilities.
• Demonstrated proficiency in PLC troubleshooting—ideally with Beckhoff/TwinCAT and/or Siemens 840D platforms
• Electrical, controls, and mechanical troubleshooting and repair experience, including work with complex industrial machinery.
• Strong ability to think and work autonomously, perform under pressure, and logically troubleshoot technical systems and processes.
• Interest and physical fitness to work directly with additive manufacturing technology in both a lab setting and customer facilities.
• Appreciation for and exposure to additive post-processing methods, such as heat treatment and conventional machining, is a plus.
• Although prior experience in metal or other Additive Manufacturing (AM) processes is preferred, it is not required.
• Aptitude and enthusiasm for learning advanced technologies, including machine design, simulation, data acquisition, and sensor-based systems.
• Strong verbal and written communication skills, especially in technical reporting, customer correspondence, and presentations
• Proficient in planning and organizing work effectively, with a structured and detail-oriented approach.
• Team-oriented mindset with the ability to collaborate effectively and contribute to a positive team dynamic.
• Demonstrated ability to build and maintain productive customer relationships, using sound judgment and professionalism when providing feedback or suggestions.
• Entrepreneurial spirit with a willingness to support small sales or service opportunity development.
• Willingness and flexibility to travel frequently—sometimes for extended periods—for installations, service, and customer support at locations across North America, including national laboratories and research institutions.
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Industrial Machinery Manufacturing

Referrals increase your chances of interviewing at Fives by 2x

Sign in to set job alerts for “Field Service Technician” roles.

Field Service Technician/ Industrial Mechanic

West Chester, OH $18.00-$22.00 2 months ago

Field Service Technician - Level II (Fire Alarm)

Field Service Technician (Class A CDL Truck Driver)

Fire Alarm Service and Inspection Technician

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.