Field Service Technician

DIGI America (TERAOKA Group); Cincinnati (OH); On-site; USD 70,000 - 80,000; Full time

Job summary

DIGI America is seeking a Field Service Technician to perform equipment maintenance and installation at customer locations. The ideal candidate will have an associate's degree or equivalent experience, strong troubleshooting skills, and a valid driver's license. This full-time position involves on-call responsibilities and travel, aimed at ensuring high-quality service delivery to our customers.

Qualifications

• Prior experience in field service preferred.
• Valid driver's license and clean driving record required.
• Basic understanding of electrical and mechanical principles.

Responsibilities

• Calibrate and maintain equipment on-site at customer locations.
• Provide L1/L2 phone support and document all service activities.
• Travel required up to 10%, including overnight.

Skills

Analytical skills

Troubleshooting

Education

Associate's degree or equivalent experience

Job description

2 days ago Be among the first 25 applicants

DIGI America Inc, was founded in 1974 as the exclusive US distributor of the DIGI brand of supermarket scales and automated wrappers. Since our inception, DIGI America has aggressively broadened the DIGI brand across the United States and expanded our selling territory to include both Central America and the Caribbean. During that time, DIGI America has added major retailers like Costco, Walmart Central America, Ahold USA, Winco, and H.E.B. as valued and loyal customers.

DIGI America Inc. continues to offer the highest quality and best value on a comprehensive range of supermarket scales and wrappers, always putting our customers first.

Overview

At DIGI we are always Searching for a New Balance. Our vision is to create new standards.

Using original technology we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.

Responsibilities

• Calibrate, perform preventative maintenance, service, and repair equipment on site at customer’s location.
• Meet or exceed customer service level agreements
• Provide L1/L2 phone support for DIGI service
• Perform installation of equipment
• Maintain all documentation as required
• On-call rotation is required to support customer base
• Stand, squatting, kneeling in varies environments for long periods of time
• Driving long distances between customer locations
• All other duties as assigned

Qualifications

• Associate’s degree or equivalent experience preferred.
• Prior experience in field service preferred.
• Valid driver’s license and clean driving record
• Basic understanding of electrical and mechanical principles
• Good analytical skills for troubleshooting and diagnostics
• Ability to become Weights and Measures certified within 6 months of hire

Travel

• Travel will be required with the possibility of 10% of the time including overnight.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail Appliances, Electrical, and Electronic Equipment

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