Field Service Technician Level 2

Busch Group; North Carolina; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their dynamic team in North Carolina. This role involves installing, inspecting, and maintaining vacuum pumps and systems, requiring travel across multiple states. The ideal candidate will possess strong mechanical skills, a commitment to outstanding customer service, and the ability to thrive in dynamic environments. With a focus on safety and quality, this position offers a unique opportunity to contribute to a leading manufacturer while enjoying a comprehensive benefits package and opportunities for growth. If you are ready to make a significant impact and advance your career, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Tuition Reimbursement

Paid Training

PTO

Legal Plan

Qualifications

• 3-5 years experience with mechanical equipment in a field service role.
• Must maintain a valid Driver's license meeting insurance standards.

Responsibilities

• Install, inspect, troubleshoot, and maintain vacuum systems at customer sites.
• Perform preventive maintenance and advanced repairs on equipment.

Skills

Customer Service Skills

Mechanical Aptitude

Electrical Knowledge

Computer Skills

Critical Thinking

Problem-Solving Skills

Education

High School Diploma

Technical Certifications

Tools

Microsoft Office

Laptop

Job description

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Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling.

Busch Vacuum Solutions has an immediate direct-hire opportunity open for a Field Service Technician 2 in North Carolina! This is a field support role covering NC, SC, TN, GA, and VA, thus will require some overnight travel. The ideal area of residency is the Charlotte, North Carolina region.

The Field Service Technician 2 installs, inspects, troubleshoots, and maintains the company's vacuum pumps, blowers, and systems at end-user customer locations.

We are looking for highly motivated, autonomous, detail-oriented people who are experienced in providing outstanding customer service in dynamic environments. Qualified individuals should apply NOW for an opportunity to find out why Busch is an amazing place to work!

Job Responsibilities

• Perform field service preventive maintenance work and advanced field service repair, including modifications to equipment at the customer site.
• Perform equipment health check: check base pressure, pumping speed, and test other vital components to ensure optimal performance.
• Conduct warranty evaluations and submit all warranty-related service reports and documentation.
• Perform on-site equipment startup and operator training.
• Fulfill field service safety requirements including safety training, safety certifications, and maintain safety equipment/tooling as instructed.
• Relay customer issues, problems, and complaints to Service Manager and/or Technical Support Team; expediting critical issues as deemed necessary.
• Accurate completion and submission of all necessary documentation and reports for assigned field activities, utilizing Busch-approved programs and software within the timeline set forth by management.
• Relay pricing information on parts, service support, or new equipment to customers when requested.
• Develop mutually beneficial business relationships with end-user customers to maintain, grow and promote the company after-sale parts, products, and service(s) business.
• Be able to travel to customer site on short notice (as required).

Required Experience

• 3-5 years of experience with basic rotational mechanical equipment, pumps, compressors, and blowers, in an Industrial or Technical equipment field service-related position: Preferred.
• Mechanical aptitude: Required.
• Electrical knowledge: Preferred.
• Equipment leak detection: Preferred.
• Equipment calibration: Preferred.
• Computer Skills: Basic knowledge and use of a laptop, basic applications, Microsoft applications such as Office and Excel: Required.
• Certifications & Licenses: Must maintain a valid Driver's license that meets Busch insurance standards.

Personal Qualifications

• Detail and safety-oriented.
• Outstanding customer service skills, including relationship building and good salesmanship skills.
• The ability to handle dynamic working environments and manage difficult situations.
• Excellent oral and written English communication skills.
• Ability to work well independently and with a team.
• Outstanding critical thinking and problem-solving skills.

Job Requirements

• Ability and willingness to pass a 9-panel drug screen, 7-year criminal history check
  • Most felonies are a disqualifier, misdemeanors are considered on a case-by-case basis.
• Must pass respirator fit test (annual retesting required)
  • Must be willing to maintain facial hair to a minimum for respirator fitment.
• Must be willing and able to utilize all required PPE.
• This is a remote position. Must be willing and able to travel primarily within the immediate region to service equipment at customer sites. Must be able to travel outside the region for training or customer service by way of car or air travel, as needed.

Physical Requirements

• Constant reaching outward, lifting/carrying/pushing pulling up to 10lbs.
• Frequent standing, walking, sitting, lifting/carrying/pushing pulling up to 50lbs.
• Occasional climbing, squatting, kneeling, reaching above the shoulder, and lifting/carrying/pushing pulling up to 100lbs.
• All applicants must be able to hear and see audible and visual alarms and must be able to wear all required PPE, such as safety shoes, electrical hazards, safety glasses, and hearing protection.

Busch Vacuum Solutions offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more!

Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company. Busch values promoting from within!

• Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts.
• Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Why work for Busch Vacuum Solutions?

As diverse and boundless as the world of vacuum is, so are the jobs and tasks at Busch. We welcome all talents, regardless of education, age, gender, or nationality; worldwide.