Field Service Technician - Lasers & Lithography

Gigaphoton Inc.; Pflugerville (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Gigaphoton Inc. seeks a motivated candidate in Pflugerville, TX to support installation, maintenance, and repair of sophisticated laser equipment at customer sites.

The role emphasizes structured training to build technical, safety, and customer service foundations for future advancement to a Field Service Engineer position. You will learn laser theory, preventive maintenance, and parts identification, while gaining hands-on experience with service tools and Windows-based software.

Qualifications

• High school diploma or GED required; associate degree, military experience, or comparable technical training preferred.
• Demonstrated aptitude, initiative, and willingness to learn in a technical service environment.

Responsibilities

• Participate in structured training to develop technical proficiency in preventive maintenance, troubleshooting, laser theory, parts identification, tooling, and installation procedures.
• Assist with on-site installation, maintenance, and repair activities in accordance with established procedures, safety requirements, and customer expectations.
• Learn to use required service tools, systems, and software, including Windows-based applications, Microsoft Outlook, Microsoft 365, OneDrive, and designated technical analysis tools.
• Research and help resolve hardware and software issues under the guidance of experienced field service personnel.
• Support root cause analysis by gathering data, documenting findings, and contributing to corrective action planning as directed.
• Provide logistics support, including moving parts into position at customer sites, coordinating shipment of parts, and documenting parts identification and replacement activity.
• Maintain training schedules, track on-the-job development, and demonstrate continuous improvement in technical capability and job performance.
• Communicate and elevate issues promptly to supervisors or designated team members to support timely problem resolution.
• Work overtime as needed to meet business and customer requirements while maintaining compliance with all safety standards and procedures.

Skills

Willingness to learn

Strong communication skills

Education

High school diploma or GED

Tools

Windows-based applications

Microsoft Outlook

Microsoft 365

OneDrive

Technical analysis tools

Job description

Gigaphoton Inc. seeks a motivated candidate in Pflugerville, TX to support installation, maintenance, and repair of sophisticated laser equipment at customer sites.

The role emphasizes structured training to build technical, safety, and customer service foundations for future advancement to a Field Service Engineer position. You will learn laser theory, preventive maintenance, and parts identification, while gaining hands-on experience with service tools and Windows-based software.