Field Service Technician - (Onsite) 2nd Shift - Coppell TX

Entrust Corporation; Avenger Village (TX); On-site; USD 64,987,000 - 102,152,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) with employer match

Paid time off & holidays

Education reimbursement

Parental leave

Job summary

Entrust Corporation in Coppell, TX is seeking a Field Service Technician for 2nd shift to support customers, perform preventative and emergency maintenance on Entrust Datacard equipment, and ensure onsite systems operate reliably.

The role requires an associate degree in electronics or equivalent, hands-on electromechanical experience, ability to lift up to 70 lbs, and willingness to travel. We offer flexible schedules, competitive pay, comprehensive benefits, and opportunities for growth.

Qualifications

• Associates degree in Electronics or equivalent verifiable training.
• Minimum of 2 years of electromechanical technician experience.
• Proficient problem solving and troubleshooting skills.
• Proficient with PCs, current operating systems and relevant software applications.
• Willingness to work flexible hours/shifts and travel as required.
• Ability to lift up to 70 lbs.
• Overtime may be required.

Responsibilities

• Electromechanical Emergency and Preventative Maintenance on Entrust Datacard equipment (60%).
• Deliver high quality maintenance services and diagnose equipment problems with autonomy.
• Drive to customer sites to provide service and maintain inventory levels using the ERP system.

Skills

Problem solving

Troubleshooting

PC proficiency

Flexibility

Physical ability 70 lbs

Overtime availability

Education

Associates degree in Electronics or equivalent training

Tools

Oracle ERP

Electronic test equipment

PCs/OS

Job description

Join us at Entrust At Entrust, we’re shaping the future of identity centric security solutions.

From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Position Overview: WE ARE HIRING FOR FIELD SERVICE TECHNICIAN - 2ND SHIFT - COPPELL, TX!

The Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers. They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order. The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.

Responsibilities:

• Electromechanical Emergency and Preventative Maintenance 60% Deliver high quality preventative and emergency maintenance services on Entrust Datacard equipment Diagnose and understand equipment problems Work with a high degree of autonomy with the ability to test, diagnose and resolve issues Utilize Oracle or equivalent ERP platform in use by Entrust to maintain proper inventory levels, resolve issues, and provide customer support by following established processes for service activity reporting and call management Drive to customer sites to provide service and maintenance
• Customer Interaction 30% Interact with customer operations staff Be consistently reliable and timely in all aspects of the position, and display a positive attitude Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance Work to continually improve customer relations Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust Datacard values
• Learning and Development 10% Participate in company sponsored personal development and quality initiatives Complete all company training and development courses required by Entrust Develop competency in required applications to confidently use diverse software and systems required by the operation Assist less experience personnel that require assistance with difficult repair problems Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement

Qualifications:

• Basic Qualifications
• Associates degree in Electronics or equivalent verifiable training
• Minimum of 2 year of electromechanical technician experience
• Proficient problem solving and troubleshooting skills
• Proficient with PC’s, current operating systems and relevant software applications
• Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short term assignments in other locations
• Ability to lift up to 70 lbs
• Overtime is required as needed

Preferred Qualifications:

• Additional electromechanical technician or field service experience
• Entrust central issuance
• Advanced technical education
• Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products
• Skilled with tools and electronic test equipment

About Entrust

Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us. For more information, visit www.entrust.com.

Career Growth

Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.

Flexibility

Life is all about balance. Whether you’re remote, hybrid, or on‑site, we offer flexible options that fit your lifestyle.

Collaboration

Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

For more information, visit www.entrust.com.

Compensation Range: The anticipated starting base pay for this position is: $22.68-$35.65 per hour (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan.

In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

Entrust is an EEO/AA/Disabled/Veterans Employer.

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas.

We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact [e-mail].

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world – so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.