Field Service Technician IV

Rivian; Redwood City (CA); On-site; Full time

Job summary

A leading company in motor vehicle manufacturing is seeking a Field Service Technician IV to deliver exceptional customer service and technical support. The ideal candidate will collaborate with internal teams, perform diagnostics and repairs, and manage parts operations. This role requires strong technical skills, excellent communication, and the ability to work independently in a dynamic environment. Comprehensive medical, dental, and vision insurance is offered from day one.

Benefits

Comprehensive medical insurance

Dental insurance

Vision insurance

Qualifications

• 5+ years automotive experience preferred.
• 3+ years working on high voltage systems preferred.
• Fluent in English, with good reading and communication skills.

Responsibilities

• Perform diagnosis, repairs, installations, and inspections on vehicles.
• Manage parts operations including ordering, receiving, shipping, and inventory.
• Provide field service support to the Service organization.

Skills

Technical Skills

Communication

Organizational Skills

Education

HS Diploma or GED

Automotive Repair School

Tools

PICO-Scope

PCAN

Job description

Join us to apply for the Field Service Technician IV role at Rivian

As a Field Service Technician IV, you will be responsible for delivering exceptional customer service at our service locations. The ideal candidate possesses strong technical skills, excellent communication, and a passion for adventure. You will collaborate with internal teams to address service needs and support our Service, Vehicle, and Delivery Operations, as well as Field Service Engineers. This role requires a dynamic leader with a customer-first mindset, capable of thriving in ambiguous environments and managing escalations effectively. Experience in automotive repair, process standardization, and continuous improvement is a plus.

Responsibilities

• Follow Rivian repair procedures efficiently without compromising quality and safety.
• Perform diagnosis, repairs, installations, and inspections on vehicles.
• Conduct vehicle repairs outside of a traditional service center setting.
• Perform road tests to ensure repair quality.
• Manage parts operations including ordering, receiving, shipping, and inventory.
• Stay updated with technical skills and training requirements.
• Support campaigns and containment initiatives.
• Maintain accurate expense reports.
• Work independently with high-quality standards and efficiency.
• Collaborate effectively within a team in a dynamic environment.
• Provide field service support to the Service organization.
• Communicate professionally in a customer-facing environment.
• Document repairs accurately and thoroughly.
• This role may transition from remote to on-site work, depending on location and company needs.
• Travel to support locations until local Service Centers are operational.

Qualifications

• HS Diploma or GED preferred; automotive repair school preferred.
• 5+ years automotive experience preferred.
• 3+ years working on high voltage systems preferred.
• Proficient with computers and test tools (e.g., PICO-Scope, PCAN).
• Extensive diagnosis and repair experience.
• Valid driver’s license with a clean record; ability to drive trucks and trailers preferred.
• Experience with work order management systems.
• Strong organizational skills and attention to detail.
• Physical ability to perform occupational tasks (lifting, bending, etc.).
• Fluent in English, with good reading and communication skills.
• Minimum age of 21; availability for 40 hours/week including weekends and holidays.

Pay and Benefits

Salary range for California-based applicants: $36.20 - $47.97 per hour. Rivian offers comprehensive medical, dental, and vision insurance, effective from the first day of employment.

Equal Opportunity & Data Privacy

Rivian is an equal opportunity employer. We are committed to accessibility and provide accommodations for persons with disabilities. Your personal data will be handled in accordance with applicable privacy laws and shared only with authorized personnel and affiliates.

Additional Details

Employment type: Full-time. Industry: Motor Vehicle Manufacturing. Seniority level: Not Applicable.

Note: We are not currently accepting applications via third-party services.