Field Service Technician: Install, Troubleshoot & Grow

Syntron Material Handling Group; Auburn (MA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k with match

Employee stock purchase

Educational assistance

Job summary

Kadant Solutions Division in Auburn, Massachusetts seeks a Field Service Technician to maintain, install, start-up and troubleshoot Kadant products. You will develop strong customer relationships, ensure accurate service records, and drive revenue growth across assigned accounts.

The role requires extensive travel in New England, working in paper-mill environments, and strict safety adherence. Requirements include high school plus two–four years of technical training and two years of field

Qualifications

• High school education with two to four years technical training in area of needed specialty and two years field troubleshooting experience.

Responsibilities

• Plan, schedule and execute service, installation, start-up and troubleshooting visits as required.
• Assist DSM with promotion/sales of all products including service, service contracts and spare parts.
• Grow consumable sales at assigned target accounts.
• Provide accurate and timely reports and billing documentation.
• Take field notes, conduct surveys, map machines and evaluate existing equipment as required.
• Communicate with engineering any field modifications made during the installation of equipment.
• Assist and train the customer on adjustment, setting, operation and maintenance.
• Travel extensively and spend weekends and/or holidays at the customer’s location when necessary.
• Safe working practices are critical as paper machines operate at high speed and injuries may be serious.
• Recommend product improvements.
• Adhere to Kadant Employee Handbook.
• Support our mission, values (teamwork, integrity, dedication, respect, innovation, excellence), and customer message (mindshare, people, added value, digital transformation, and user experience).

Skills

Product Knowledge

Judgment/Decision Making

Initiative

Adaptability

Team Player

Customer Focus

Education

Two to four years technical training

Job description

Kadant Solutions Division in Auburn, Massachusetts seeks a Field Service Technician to maintain, install, start-up and troubleshoot Kadant products. You will develop strong customer relationships, ensure accurate service records, and drive revenue growth across assigned accounts.

The role requires extensive travel in New England, working in paper-mill environments, and strict safety adherence. Requirements include high school plus two–four years of technical training and two years of field