Field Service Technician *** Candidate must reside in New England ***

Syntron Material Handling Group; Auburn (MA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k with match

Employee stock purchase

Educational assistance

Job summary

Kadant Solutions Division in Auburn, Massachusetts seeks a Field Service Technician to maintain, install, start-up and troubleshoot Kadant products. You will develop strong customer relationships, ensure accurate service records, and drive revenue growth across assigned accounts.

The role requires extensive travel in New England, working in paper-mill environments, and strict safety adherence. Requirements include high school plus two–four years of technical training and two years of field

Qualifications

• High school education with two to four years technical training in area of needed specialty and two years field troubleshooting experience.

Responsibilities

• Plan, schedule and execute service, installation, start-up and troubleshooting visits as required.
• Assist DSM with promotion/sales of all products including service, service contracts and spare parts.
• Grow consumable sales at assigned target accounts.
• Provide accurate and timely reports and billing documentation.
• Take field notes, conduct surveys, map machines and evaluate existing equipment as required.
• Communicate with engineering any field modifications made during the installation of equipment.
• Assist and train the customer on adjustment, setting, operation and maintenance.
• Travel extensively and spend weekends and/or holidays at the customer’s location when necessary.
• Safe working practices are critical as paper machines operate at high speed and injuries may be serious.
• Recommend product improvements.
• Adhere to Kadant Employee Handbook.
• Support our mission, values (teamwork, integrity, dedication, respect, innovation, excellence), and customer message (mindshare, people, added value, digital transformation, and user experience).

Skills

Product Knowledge

Judgment/Decision Making

Initiative

Adaptability

Team Player

Customer Focus

Education

Two to four years technical training

Job description

Overview

The Field Service Technician (FST) provides maintenance, installation, start-up and troubleshooting for all KSD products. The FST is responsible for developing and maintaining strong customer relationships as well as maintaining accurate, complete and up to date customer information. The FST must be capable of prioritizing and handling multiple tasks simultaneously. Results will be measured by service revenue generated and growth of consumable products at targeted accounts.

*** Candidate must reside in New England ***

Responsibilities

ESSENTIAL FUNCTIONS

1. Plan, schedule and execute service, installation, start-up and troubleshooting visits as required.
2. Assist the District Sales Managers (DSM) with the promotion/sales of all products, including service, service contracts and spare parts.
3. Grow consumable sales at assigned target accounts.
4. Provide accurate and timely reports and billing documentation.
5. Take field notes, conduct surveys, map machines and evaluate existing equipment as required.
6. Communicate with engineering any field modifications made during the installation of equipment.
7. Assist and train the customer on adjustment, setting, operation and maintenance.
8. Travel extensively and spend weekends and/or holidays at the customer’s location when necessary.
9. Safe working practices are critical as paper machines operate at high speed and injuries may be serious.
10. Recommend product improvements.
11. Adhere to KSD Employee Handbook
12. Support our mission, values (teamwork, integrity, dedication, respect, innovation, excellence), and customer message (mindshare, people, added value, digital transformation, and user experience.)

KNOWLEDGE, SKILLS AND ABILITIES

1. Product Knowledge: In-depth mechanical and electrical knowledge of all products.
2. Judgment / Decision Making: Demonstrate consistent logic, rationality and objectivity in decision making. Achieve balance between quick decisiveness and slower, more thorough approaches, i.e. is neither indecisive nor a hip-shooter. Show common sense. Anticipate consequences of decisions.
3. Initiative: Seek out seize opportunities, go beyond the “call of duty”, finds ways to surmount barriers. Resourceful, action-orientated “doer”, achieving results despite lack of resources. Shows basis for action (“do it now”). Takes reasonable risk and learns from mistakes.
4. Adaptability: Not rigid-intellectually, emotionally, interpersonally. Adjusts quickly to changing priorities. Cope effectively with complexity.
5. Team Player: Reach out to peers to tear down walls. Overcome “we-they” relationships. Approachable. Earn a reputation for leading peers towards support of what is best for total company. Cooperate with management (but not “yes person”) and establish collaborative relationship with peers (without being a “pushover”).
6. Customer Focus: Regularly monitors customer satisfaction. Meets internal and external customer needs in ways that provide satisfaction and excellent results for the customer. Establishes “partner” relationships with customers. Regarded as visible and accessible by customers.

Compensation $85,000 - $120,000

WORKING CONDITIONS

Must be able to perform strenuous activities and work in a paper-mill environment which could be hot, dusty, have disagreeable odors, noise, confined work spaces, around dangerous equipment among others. Lift and carry items that are bulky and heavy. Heavy travel requirements.

Who is Kadant Solutions Division?

Kadant Solutions, based in Auburn, Massachusetts, develops, manufactures, and markets a wide range of doctoring, cleaning, filtration, and forming systems and related consumables used in process industries worldwide including construction roofing materials, food processing, metals processing, nonwovens, pulp and paper, textiles and fibers, and tissue.

Why consider joining the Kadant team?

• Kadant was named as one of America’s Most Responsible Companies 2021-2026 by Newsweek
• Kadant was named as one of America’s Greatest Companies 2025 by Newsweek
• Kadant was named as one of America’s Greenest Companies 2025 by Newsweek
• Kadant was named to Newsweek’s list of America’s Greatest Workplaces for Parents & Families 2024
• 100% of Kadant’s energy comes from renewable sources.
• Kadant serves the pulp and paper industry which has recycled 68% of everything produced and 82% of cardboard since 2009, the highest of any processing industry.
• Kadant serves several process industries including lithium-ion battery production, food processing, metals processing, carbon fiber, nonwovens, textiles, and construction roofing materials.
• At Kadant, our customer-focused innovation allows us to deliver Sustainable Industrial Processing™ engineering services and technologies to help our customers create more value with fewer inputs.

*Equal opportunity employer. Career opportunities are open to all, regardless of an individual's protected status. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state and local laws.

*Diverse and inclusive workplace.

*Competitive wage.

*All benefits are effective upon date of hire.

Our comprehensive benefit package includes:

• *Medical, Dental and Vision insurance with best-in-class premiums.
• *10 ½ paid holidays.
• *401k with match.
• *Company paid life insurance benefit.
• *Disability insurance.
• *Aflac insurance.
• *Lifelock insurance.
• *MetLaw legal assistance.
• *Employee assistance program.
• *Flexible spending.
• *Dependent care.
• *Educational assistance.
• *Employee stock purchase plan.

Qualifications

QUALIFICATIONS

High school education with two to four years technical training in area of needed specialty and two years field troubleshooting experience.

SUCCESS FACTORS

1. Results orientated.
2. Sound judgment and ability to balance time.
3. High energy level comfortable performing multi-faceted tasks in conjunction with day-to-day activities.
4. Strong interpersonal abilities. Ability to get along with diverse personalities, tactful, mature, flexible and a team player.