Field Service Technician (Industrial Machinery)

Cold Jet LLC; Loveland (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Cold Jet LLC is looking for a Field Service Technician in Loveland, OH. In this role, you will be responsible for installing, maintaining, and repairing machinery, mainly in a customer service capacity. The ideal candidate will have at least five years of experience in servicing electro-mechanical equipment and be willing to travel extensively. Key skills required include mechanical troubleshooting and strong communication abilities. A clean driving record is mandatory with a focus on client satisfaction and technical performance.

Qualifications

• Five or more years' experience in field service with electro-mechanical, hydraulic, and pneumatic equipment.
• Able and willing to travel 80% of the time, including occasional international trips.
• Strong customer service orientation and ability to resolve customer issues.

Responsibilities

• Installs, repairs, and maintains machinery and mechanical equipment.
• Provides mechanical maintenance information and collects maintenance reports.
• Maintains a safe and clean work environment.

Skills

Customer service skills

Electrical and mechanical troubleshooting

Ability to read technical drawings

Knowledge of hydraulic & pneumatic systems

Education

Associate's degree in a related technical field

Tools

PLC programming

HMI development in HTML5

Job description

The Position:

We are currently looking for a Field Service Technician to join our U.S. team, based out of Loveland, OH. This is a field-based, customer-facing role, primarily travelling to customer sites performing installation, maintenance and service work. You will also be responsible for building a positive relationship with customers and peers, as well as completing necessary administrative tasks. As the ideal candidate you are an independent go-getter and team player with a positive attitude making customer satisfaction and technical performance your priority.

Position Responsibilities:

• Installs, repairs, and maintains machinery and mechanical equipment by completing preventive maintenance.
• Locates sources of problems by observing mechanical devices in operation.
• Dismantles machinery and removes/replaces defective parts.
• Determines changes in requirements of parts by inspecting and measuring various instruments.
• Maintains inventories of equipment parts and supplies by checking stock and placing orders.
• Trains production workers on routine preventive maintenance.
• Provides mechanical maintenance information by answering questions and requests.
• Prepares maintenance reports by collecting, analyzing, and summarizing information and trends.
• Maintains a safe and clean work environment by complying with procedures, rules, and regulations.
• Ability to operate machinery and technical equipment.
• In-depth knowledge of system maintenance.
• Ability to lift and move heavy equipment.
• Familiarity with safety standards and regulations.
• Skilled in analyzing information and creating reports.
• Clean driving record.

Education & Experience:

• Associate's degree in a related technical field or equivalent on‑job training.
• Five or more years' experience in field service working with electro‑mechanical, hydraulic, and pneumatic equipment. Experience working with integrated equipment controls preferred.

Skill Competencies:

• Customer service skills that demonstrate a commitment to customer satisfaction and garnering customer loyalty.
• Able and willing to travel 80% of the time, including an occasional international trip.
• Knowledge of electrical and mechanical troubleshooting and repair of industrial machinery.
• Ability to read technical drawings & electrical schematics.
• Ability to troubleshoot and maintain hydraulic & pneumatic systems.
• Resolves customer issues and creates value for both customers and Cold Jet in a professional manner.
• Effectively applies technical and logical methodologies to solve problems.
• Clear written and verbal communication, computer literate with experience in MS Office, web browsers, ERP & CRM systems, TeamViewer & Google docs.
• Able to prioritize critical tasks.
• Effectively schedules workload, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer.
• Able to manage inventory and to be accountable.

Additional Skill Set:

• Knowledge of embedded PLC programming in Structured Text, and HMI development in HTML5.
• Solid skills and experience in troubleshooting PLC/HMI programming system.
• Identify PLC Symptoms, ability to review programs, trace ladder logic & verify causes.
• Familiar with electrical wiring diagrams and electrical schematics/circuits.
• Provide a methodical means of troubleshooting and root cause analysis.
• Update, develop and maintain PLC-Programs for high-quality Line-Controls on complete Engineered systems for ES and IBS.
• Contribute with programming support during site commissioning of ES and IBS projects.
• Knowledge Beckhoff TwinCAT (The Windows Control and Automation Technology) suite of automation tools and components for use in industrial control systems.

Behavioral Competencies/Personal Traits:

• Adapts to and is effective in diverse international cultures.
• Intellectually inclined and learns new skills and information quickly and accurately.
• Has mechanical aptitude.
• Motivated and dedicated toward gaining knowledge that provides added value to the company.
• Customer-service oriented; being a steward to customers and fellow employees.
• Communicates using socially and politically acceptable language.
• Treats others with sensitivity, dignity, and honesty.
• Is confident, firm, but respectful in interaction with others.
• Articulate and competent in dealing with engineers and managers at customer sites.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting and standing for long periods of time throughout the day.
• Regularly reaching with a range of floor level to overhead.
• Regularly bending, crouching, stooping, kneeling, crawling, and maneuvering around and inside equipment.
• Regularly climbing ladders.
• Regularly lifting or moving – 10 lbs. frequently, 30 lbs. occasionally (approx. 1x/week), 70 lbs. (floor to waist) in frequently (approx. 1x/month).