Field Service Technician in Boston

Energy Jobline ZR; Boston (MA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Paid technical training

Tools and equipment provided

Overtime opportunities

Health, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Career advancement opportunities

Job summary

Acorn Stairlifts is seeking a dependable Field Service Technician to diagnose, repair, install, and maintain stairlift systems in customers’ homes. You will perform preventive maintenance, safety inspections, and deliver high-quality workmanship while explaining repairs and operation to customers.

Ideal candidates have hands-on mechanical/electrical aptitude, strong problem-solving and customer service skills, and the ability to work independently within an assigned territory using mobile

Qualifications

• Hands‑on mechanical/electrical aptitude required for service work in homes.
• Experience in field service or hands‑on trades is preferred.
• Strong problem solving and customer service skills are essential.

Responsibilities

• Diagnose, troubleshoot, repair, install, and maintain stairlift systems in customers' homes.
• Perform preventive maintenance and safety inspections with quality workmanship.
• Explain repairs and operation to customers; provide maintenance recommendations.
• Manage schedules, work orders, documentation, and communications via mobile device.
• Maintain organized vehicle and inventory; follow safety procedures.

Skills

Mechanical aptitude

Electrical aptitude

Technical trades experience

Field service experience

Problem solving

Job description

Stairlift Field Service Technician

Help People Stay Safe and Independent in Their Homes

At Acorn Stairlifts, every service call changes someone's life.

As the world's leading stairlift manufacturer, we help people regain the freedom to safely navigate their homes. We're looking for dependable, mechanically inclined Field Service Technicians who enjoy solving problems, working independently, and delivering exceptional customer service.

If you have experience in automotive repair, HVAC, appliance repair, maintenance, construction, electronics, or another hands‑on technical trade, we provide the training needed to build a rewarding career with Acorn Stairlifts.

What You'll Do

Technical & Service Responsibilities

• Diagnose, troubleshoot, repair, install, and maintain Acorn stairlift systems in customers’ homes.
• Perform preventive maintenance and annual safety inspections while ensuring high-quality, reliable workmanship.

Customer & Field Operations

• Provide professional customer service by explaining repairs, equipment operation, and maintenance recommendations.
• Work independently throughout an assigned territory while managing schedules, work orders, documentation, and communication using a company-provided mobile device.

Vehicle, Inventory & Safety

• Maintain an organized company vehicle and accurately manage parts inventory to ensure supplies are available when needed.
• Follow all company safety procedures and maintain a clean, safe work environment while representing Acorn Stairlifts with professionalism and integrity.

What Success Looks Like

Successful technicians at Acorn:

• Take pride in solving customer problems the first time whenever possible.
• Deliver outstanding customer experiences.
• Complete documentation accurately and on time.
• Maintain organized vehicle inventory and company equipment.
• Work safely and efficiently with minimal supervision.
• Demonstrate professionalism in every customer interaction.

Why Join Acorn Stairlifts?

• Company vehicle that you take home
• Company gas card
• Paid technical training and ongoing development
• Company-provided tools and equipment
• Competitive pay with overtime opportunities
• Health, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Career advancement opportunities

What We're Looking For

• Strong mechanical, electrical, or technical aptitude, with experience in field service, automotive repair, HVAC, appliance repair, maintenance, construction, or other technical trades.
• Excellent troubleshooting, problem‑solving, communication, and customer service skills, with the ability to work comfortably in residential homes.
• Comfortable using smartphones, tablets, and mobile applications for scheduling, documentation, and communication.
• Ability to manage daily workloads, prioritize multiple service calls, and work independently.
• Valid driver’s license with a good driving record.

Make Every Service Call Matter

Enjoy the independence of working in the field with the support of an experienced operations team, tackling new challenges each day while making a meaningful difference in customers’ lives. As a Technician, you’re not just repairing or installing equipment—you’re helping restore mobility, safety, and independence. If you’re dependable, mechanically inclined, enjoy problem‑solving, and take pride in helping people, we’d love to have you join our team!

Company Description

Acorn Stairlifts is an international, family owned company founded in 1992 that employs thousands worldwide. The core business is the manufacture, sale and service of stairlifts.
The USA headquarters for Acorn Stairlifts is located in Orlando, Florida, along with our network of authorized dealers, and distribution centers in Florida, New Jersey, and California.
Acorn also has a major presence in Canada, the United Kingdom, Australia, Italy, South Africa and Germany, making Acorn a global leader in the stairlift industry.

Company DescriptionAcorn Stairlifts is an international, family owned company founded in 1992 that employs thousands worldwide. The core business is the manufacture, sale and service of stairlifts.
The USA headquarters for Acorn Stairlifts is located in Orlando, Florida, along with our network of authorized dealers, and distribution centers in Florida, New Jersey, and California.
Acorn also has a major presence in Canada, the United Kingdom, Australia, Italy, South Africa and Germany, making Acorn a global leader in the stairlift industry.