Field Service Technician — Imaging & Printers (On-site)

James Imaging Systems; Town of Brookfield (WI); Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

Company vehicle program

Medical, Dental, and Vision Insurance

401(k) with Company Match

Ongoing Training and CareerDevelopment

Job summary

James Imaging Systems, a growing regional leader in document imaging solutions, is seeking a Field Service Technician to join our professional team. You will be the face of the company, delivering on-site service and technical expertise at customer locations.

We offer training, tools, and support to help you succeed, plus a company vehicle program, benefits, and ongoing career development. This role emphasizes customer satisfaction, reliability, and professional conduct in every interaction.

Qualifications

• Formal electronics training or hands-on experience.
• Strong mechanical and electrical aptitude with troubleshooting skills.
• Valid driver's license with a clean driving record.
• Strong time management and organizational skills.
• Excellent communication and customer service abilities.
• Ability to lift and move equipment.
• Ability to work independently.

Responsibilities

• Diagnose, repair, and perform preventive maintenance on printers, multifunction devices, and related equipment at customer locations.
• Respond promptly to service requests and emergency repair calls.
• Troubleshoot mechanical, electrical, and networking-related issues.
• Maintain parts inventory accuracy within company standards.
• Build strong customer relationships by providing professional, knowledgeable, and courteous service.
• Accurately document service activities and equipment status.
• Manage service routes and schedules efficiently to maximize customer satisfaction.
• Maintain all company-issued assets, including your vehicle, laptop, mobile phone, fuel card, and service tools.
• Represent the company with professionalism, reliability, and a positive attitude at all times.

Skills

Mechanical aptitude

Electrical aptitude

Customer service

Time management

Communication skills

Independent worker

Education

Electronics training

Tools

Diagnostics tools

Job description

James Imaging Systems, a growing regional leader in document imaging solutions, is seeking a Field Service Technician to join our professional team. You will be the face of the company, delivering on-site service and technical expertise at customer locations.

We offer training, tools, and support to help you succeed, plus a company vehicle program, benefits, and ongoing career development. This role emphasizes customer satisfaction, reliability, and professional conduct in every interaction.