Field Service Technician

James Imaging Systems; Town of Brookfield (WI); Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

Company vehicle program

Medical, Dental, and Vision Insurance

401(k) with Company Match

Ongoing Training and CareerDevelopment

Job summary

James Imaging Systems, a growing regional leader in document imaging solutions, is seeking a Field Service Technician to join our professional team. You will be the face of the company, delivering on-site service and technical expertise at customer locations.

We offer training, tools, and support to help you succeed, plus a company vehicle program, benefits, and ongoing career development. This role emphasizes customer satisfaction, reliability, and professional conduct in every interaction.

Qualifications

• Formal electronics training or hands-on experience.
• Strong mechanical and electrical aptitude with troubleshooting skills.
• Valid driver's license with a clean driving record.
• Strong time management and organizational skills.
• Excellent communication and customer service abilities.
• Ability to lift and move equipment.
• Ability to work independently.

Responsibilities

• Diagnose, repair, and perform preventive maintenance on printers, multifunction devices, and related equipment at customer locations.
• Respond promptly to service requests and emergency repair calls.
• Troubleshoot mechanical, electrical, and networking-related issues.
• Maintain parts inventory accuracy within company standards.
• Build strong customer relationships by providing professional, knowledgeable, and courteous service.
• Accurately document service activities and equipment status.
• Manage service routes and schedules efficiently to maximize customer satisfaction.
• Maintain all company-issued assets, including your vehicle, laptop, mobile phone, fuel card, and service tools.
• Represent the company with professionalism, reliability, and a positive attitude at all times.

Skills

Mechanical aptitude

Electrical aptitude

Customer service

Time management

Communication skills

Independent worker

Education

Electronics training

Tools

Diagnostics tools

Job description

Join a Growing Industry Leader and Build a Career You Can Be Proud Of!

Do you enjoy solving technical challenges, providing exceptional customer service, and working independently while making a real impact? If so, James Imaging Systems has an exciting opportunity for you!

For decades, James Imaging Systems has been a trusted leader in document imaging solutions, proudly serving businesses throughout the region. As an authorized dealer of Toshiba, Konica Minolta, Lexmark, and KIP Wide Format products, we continue to experience strong growth and are looking for motivated, service-oriented individuals to join our professional Field Service Team.

Whether you're starting your career in technical service or bringing years of experience, we offer the training, tools, and support needed to help you succeed.

What You'll Do

As a Field Service Technician, you will be the face of James Imaging Systems, delivering outstanding service and technical expertise directly to our customers.

Key Responsibilities

• Diagnose, repair, and perform preventive maintenance on printers, multifunction devices, and related equipment at customer locations.
• Respond promptly to service requests and emergency repair calls.
• Troubleshoot mechanical, electrical, and networking-related issues.
• Maintain parts inventory accuracy within company standards.
• Build strong customer relationships by providing professional, knowledgeable, and courteous service.
• Accurately document service activities and equipment status.
• Manage service routes and schedules efficiently to maximize customer satisfaction.
• Maintain all company-issued assets, including your vehicle, laptop, mobile phone, fuel card, and service tools.
• Represent the company with professionalism, reliability, and a positive attitude at all times.

What We’re Looking For

Required Qualifications

• Formal electronics training or equivalent hands-on experience.
• Strong mechanical and electrical aptitude with excellent troubleshooting skills.
• Basic computer knowledge and comfort working with technology.
• Valid driver's license with a clean driving record.
• Strong time management and organizational skills.
• Excellent communication and customer service abilities.
• Ability to work independently while contributing to a team environment.
• Ability to lift and move equipment as needed.

Preferred Qualifications

• Networking experience or IT-related troubleshooting skills.
• Prior experience in a customer-facing technical support role.

Why Join James Imaging Systems?

At James Imaging Systems, we invest in our employees and recognize that our success is built on great people. You'll join a team that values professionalism, growth, collaboration, and customer satisfaction.

What We Offer

Competitive compensation based on experience and qualifications

Performance-based bonus opportunities

Company vehicle program

Medical, Dental, and Vision Insurance

401(k) with Company Match

Ongoing Training and Career Development

Stable Company with Long-Term Growth Opportunities

Compensation

Starting pay is for entry-level candidates with little to no experience. Compensation increases based on relevant experience, technical knowledge, certifications, and industry background.

If you're looking for a rewarding career where your technical skills and customer service excellence are valued, we'd love to hear from you!