Field Service Technician III

Inframark LLC in; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Inframark is seeking a Field Service Technician III to perform high-quality field work, manage work orders, and mentor junior staff. The role focuses on safe, efficient service delivery, asset maintenance, and customer-focused responsiveness in field operations.

The ideal candidate has 5+ years of field service experience, strong safety practices, and proficiency with CMMS and mobile work orders. This on-site position requires reliable driving and adherence to SOPs and regulatory requirements.

Qualifications

• 5+ years relevant field experience in Field Services operations within water/wastewater/public works.
• Strong safety mindset (confined space, trenching/MOT, PPE); clean driving record.
• CMMS/mobile work order proficiency and accurate documentation.

Responsibilities

• Complete service orders (turn-on/off, rereads, meter tests) within SLAs; document results.
• Investigate high/low usage, no-reads, and tamper alarms; escalate anomalies.
• Perform utility locates/mark-outs and customer appointments professionally.
• Use mobile apps/handhelds for work orders and inventory; maintain vehicle and tools.
• Support emergency response and after-hours rotations as assigned.
• Lead small crews/tasks; mentor Tech I/II staff and verify job safety setups.
• Advanced troubleshooting and root-cause analysis; recommend preventive improvements.

Skills

Collaboration

Leadership

Excellence

Accountability

Respect

Education

High school diploma or equivalent

Technical coursework preferred

Job description

Field Service Technician III (Finance)

Position Summary

Tech III responsible for safe, high-quality field work in field services- executing work orders, maintaining assets, and delivering responsive customer service.

Key Responsibilities

• Complete service orders (turn-on/off, rereads, meter tests) within SLAs; document results.
• Investigate high/low usage, no-reads, and tamper alarms; escalte anomalies.
• Perform utility locates/mark-outs and customer appointments professionally.
• Use mobile apps/handhelds for work orders and inventory; maintain vehicle and tools.
• Support emergency response and after-hours rotations as assigned.
• Lead small crews/tasks; mentor Tech I/II staff and verify job safety setups.
• Advanced troubleshooting and root-cause analysis; recommend preventive improvements.

Qualifications

• 5+ years relevant field experience in Field Services operations within water/wastewater/public works.
• Strong safety mindset (confined space, trenching/MOT, PPE); clean driving record.
• CMMS/mobile work order proficiency and accurate documentation.

Education & Certifications

• High school diploma or equivalent required; technical coursework preferred.

Skills & Competencies (CLEAR Values)

• Collaboration - partners effectively with municipalities, customers, contractors, and internal teams.
• Leadership - sets clear expectations and coaches safe, high-quality field work.
• Excellence - maintains accurate, audit-ready records; follows SOPs, permits, and regulations.
• Accountability - meets response KPIs; owns preventive maintenance and corrective actions.
• Respect - communicates professionally with the public and team members.

Work Environment & Physical Requirements

Field-based role with frequent driving, outdoor work in varied weather, and exposure to traffic, confined spaces, biological/chemical hazards, energized equipment, and uneven terrain. Must be able to lift 50+ lbs, climb, kneel, and wear required PPE. Reasonable accommodations may be made for qualified individuals with disabilities. To support a safe and secure workplace, all offers of employment are contingent upon the successful completion of background screening, drug testing, and driving record review where applicable.

Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Learn more about us at Utility Districts - Inframark