Field Service Technician II

Inframark; Austin, Northern (TX, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401(k) plan

Paid time off

Sick leave

Holidays

Wellness plan

Job summary

Inframark MUDS Austin is seeking a Tech II to perform safe, high‑quality field work in field services—executing work orders, maintaining assets, and delivering responsive customer service in Austin, Texas.

Key responsibilities include completing service orders within SLAs, investigating usage issues, performing locates, using mobile apps, and supporting after‑hours rotations; strong safety and documentation are required.

Qualifications

• 2–4 years relevant field experience in Field Services operations within water/wastewater/public works.
• Strong safety mindset (confined space, trenching/MOT, PPE); clean driving record.
• CMMS/mobile work order proficiency and accurate documentation.

Responsibilities

• Complete service orders (turn-on/off, rereads, meter tests) within SLAs; document results.
• Investigate high/low usage, no-reads, and tamper alarms; elevate anomalies.
• Perform utility locates/mark-outs and customer appointments professionally.
• Use mobile apps/handhelds for work orders and inventory; maintain vehicle and tools.
• Support emergency response and after-hours rotations as assigned.
• Work independently on routine tasks; request guidance on complex issues.
• Provide courteous customer and stakeholder communications at job sites.

Skills

Safety mindset

Accurate documentation

Customer service

Education

High school diploma or equivalent

Technical coursework preferred

Tools

CMMS

Job description

Inframark MUDS Austin, 13915 North Mopac Expressway, Austin, Texas, United States of America

Job Description

Join Inframark: Leading the Way in Water Management

Ready to build a career and make your community better? At Inframark, we manage and maintain municipal water and wastewater systems, ensuring clean, safe, and reliable water services for communities. It’s more than just a job — it’s a chance to grow, learn, and be part of something that matters! Ready to make a difference?

Why Work for Inframark?

Our dedication to sustainability and community impact drives us to ensure clean, safe water for future generations. Whether you're at the start of your career or looking for advancement, Inframark offers purpose-driven work and opportunities for growth. We offer an attractive salary package, including a generous benefits package with health, dental, and life insurance, 401(k) plan, paid time off, sick leave, holidays, and wellness plan.

Position Summary

Tech II responsible for safe, high‑quality field work in field services—executing work orders, maintaining assets, and delivering responsive customer service.

Key Responsibilities

• Complete service orders (turn‑on/off, rereads, meter tests) within SLAs; document results.
• Investigate high/low usage, no‑reads, and tamper alarms; elevate anomalies.
• Perform utility locates/mark‑outs and customer appointments professionally.
• Use mobile apps/handhelds for work orders and inventory; maintain vehicle and tools.
• Support emergency response and after‑hours rotations as assigned.
• Work independently on routine tasks; request guidance on complex issues.
• Provide courteous customer and stakeholder communications at job sites.

Qualifications

• 2–4 years relevant field experience in Field Services operations within water/wastewater/public works.
• Strong safety mindset (confined space, trenching/MOT, PPE); clean driving record.
• CMMS/mobile work order proficiency and accurate documentation.

Education & Certifications

• High school diploma or equivalent required; technical coursework preferred.
• Collaboration — partners effectively with municipalities, customers, contractors, and internal teams.
• Leadership — sets clear expectations and coaches safe, high‑quality field work.
• Excellence — maintains accurate, audit‑ready records; follows SOPs, permits, and regulations.
• Accountability — meets response KPIs; owns preventive maintenance and corrective actions.
• Respect — communicates professionally with the public and team members.

Work Environment & Physical Requirements

Field‑based role with frequent driving, outdoor work in varied weather, and exposure to traffic, confined spaces, biological/chemical hazards, energized equipment, and uneven terrain. Must be able to lift 50+ lbs, climb, kneel, and wear required PPE. Reasonable accommodations may be made for qualified individuals with disabilities.

To support a safe and secure workplace, all offers of employment are contingent upon the successful completion of background screening, drug testing, and driving record review where applicable.

Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Inframark MUDS Austin, 13915 North Mopac Expressway, Austin, Texas, United States of America