Field Service Technician II - On-Site Hydraulics & Repair

Motion Industries; Elkview (WV); On-site; USD 55,000 - 75,000; Full time

Job summary

Motion Industries in Elkview, WV seeks a Field Service Technician II to perform on-site service, diagnostics and repairs for hydraulics and related equipment, including installation and preventative maintenance.

Under general supervision, you will train customers, support system upgrades, and ensure safety and regulatory compliance while communicating clearly with stakeholders to maintain high service levels.

Qualifications

• Typically requires a technical degree with hands-on field experience.
• Experience reading hydraulic schematics and performing diagnostics.
• Strong verbal and written communication with customers.

Responsibilities

• Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.
• Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.
• Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
• Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.
• Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
• Works under general supervision and follows detailed guidelines to work on moderately complex repairs and installations.
• Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
• Provides technical support and training to customers on operational or maintenance aspects of system equipment.
• Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
• Assists less experienced Field Service Technicians with addressing customer needs.
• May lead small to moderate projects at customer sites.
• Performs other duties as assigned.

Skills

Hydraulic schematics

Shop equipment safety

Communication skills

Customer service

Education

Technical degree

Job description

Motion Industries in Elkview, WV seeks a Field Service Technician II to perform on-site service, diagnostics and repairs for hydraulics and related equipment, including installation and preventative maintenance.

Under general supervision, you will train customers, support system upgrades, and ensure safety and regulatory compliance while communicating clearly with stakeholders to maintain high service levels.