Field Service Technician II - EMI

W&O; Louisiana (MO); On-site; USD 56,000 - 86,000; Full time

Job summary

W&O in the United States is seeking an experienced Field Service Technician II to provide intermediate support for marine control systems aboard commercial vessels. The role combines hands-on service with customer-facing duties and requires strong problem-solving skills and reliability.

You will install, calibrate, and troubleshoot PLC-based systems, travel extensively, and mentor junior staff while maintaining thorough field documentation and communicating with engineering teams.

Qualifications

• Associate’s degree or equivalent technical training required.
• 2-5 years of experience.
• Demonstrated proficiency with PLCs, electronic diagnostics, and mechanical systems.

Responsibilities

• Independently prepare and execute work assignments by interpreting technical drawings and specifications.
• Travel up to 75%, domestically and internationally, to shipyards, ports, and customer vessels.
• Lead or support system installations, wiring terminations, calibrations, and operational demonstrations to customers and regulatory authorities.
• Troubleshoot and repair complex electronic, hydraulic, and PLC-based control systems.
• Access and modify PLC logic in coordination with the programming department.
• Train and mentor Technician I staff on field practices.
• Maintain detailed service documentation and communicate field modifications to engineering.
• Represent the company to customers with professionalism and technical expertise.
• Participate in 24-hour on-call rotation

Skills

PLCs

Diagnostics

Mechanical systems

Independent work

Education

Associate’s degree or technical training

Bachelor’s degree in engineering/technology (a plus)

Job description

Summary

Field Service Technician II provides intermediate-level support for marine control systems aboard commercial vessels, with increasing autonomy in system installation, calibration, and troubleshooting. This role balances hands‑on service work with customer‑facing responsibilities and requires strong problem‑solving skills.

Summary

Field Service Technician II provides intermediate-level support for marine control systems aboard commercial vessels, with increasing autonomy in system installation, calibration, and troubleshooting. This role balances hands‑on service work with customer‑facing responsibilities and requires strong problem‑solving skills.

Responsibilities

• Independently prepare and execute work assignments by interpreting technical drawings and specifications.
• Travel up to 75%, domestically and internationally, to shipyards, ports, and customer vessels.
• Lead or support system installations, wiring terminations, calibrations, and operational demonstrations to customers and regulatory authorities.
• Troubleshoot and repair complex electronic, hydraulic, and PLC-based control systems.
• Access and modify PLC logic in coordination with the programming department.
• Train and mentor Technician I staff on field practices.
• Maintain detailed service documentation and communicate field modifications to engineering.
• Represent the company to customers with professionalism and technical expertise.
• Participate in 24-hour on-call rotation

Positional Requirements & Qualifications

• Education & Experience
• Associate’s degree or equivalent technical training required; Bachelor’s in engineering/technology a plus.
• 2-5 years of experience
• Skills & Abilities
• Demonstrated proficiency with PLCs, electronic diagnostics, and mechanical systems.
• Strong ability to work independently in the field and make sound technical judgments.
• Must be able to travel and have a clear driving record in accordance with company driving guidelines
• Clear background check and drug/alcohol screening

Essential Physical Functions

• Lifting: up to 50 pounds
• Adjusting or moving objects up to 50 pounds in all directions
• Lift and carry: 50 pounds for 100 feet
• Bending, stooping, walking and climbing stairs
• Able to pass periodic medical evaluations and respirator fit tests to ensure continued compliance with OSHA standards.
• Ascending or descending ladders, stairs, scaffolding, ramps
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces
• Remaining in a stationary position, often standing or sitting for prolonged periods
• Moving about to accomplish tasks or moving from one worksite to another
• Communicating with others to exchange information
• Repeating motions that may include the wrists, hands and/or fingers
• Operating machinery and/or power tools
• Operating motor vehicles or heavy equipment
• Assessing the accuracy, neatness, and thoroughness of the work assigned
• Required physical ability if mandated by customer or regulatory requirements

This job description is intended to describe the general nature and level of the work being performed. This is not an exhaustive list of all duties and responsibilities. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.