Field Service Technician II — ATM & Self-Checkout Expert

NCR Atleos; Dubuque (IA); On-site; USD 40,000 - 46,000; Full time

Job summary

NCR Atleos in Dubuque, IA, is seeking a Field Service Technician II to install, service, and repair ATMs and self-checkout systems within an assigned territory. You will troubleshoot hardware, software, and networking issues while delivering professional, customer-focused support.

The role includes travel as needed, rotating and weekend shifts, and comprehensive training. Candidates should have PC and basic electronics skills, a valid US driver's license, and authorization to work in the United

Qualifications

• Local candidate to the specific geographic area.
• Authorized to work in the United States.
• At least 19 years of age.
• Valid driver’s license and driving record that meets NCR Atleos fleet requirements.
• PC skills, basic electronic skills, and operating system familiarity.
• Prolonged travel with several hours of driving per day.
• Rotating and weekend shifts.
• Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance.
• Bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes.

Responsibilities

• Perform customer installations, maintenance, and service calls promptly and effectively.
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory.
• Perform scheduled maintenance, corrective repairs, and system overhauls.
• Diagnose and resolve issues involving hardware, software, networking, and system configurations.
• Manage network faults, system access, security settings, and remote connectivity.
• Organize and triage customer issues, addressing problems proactively when possible.
• Communicate with customers in an open, helpful, and professional manner focused on resolution.
• Participate in virtual and hands-on training programs provided by NCR Atleos.
• Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements.
• Perform other related duties consistent with qualifications and business needs.
• May be reassigned to adjacent service territories during standard shifts to meet operational needs; managers will strive to communicate in advance whenever possible to minimize schedule disruptions.
• May elect to participate in overnight travel assignments to support broader service coverage; all travel follows established company policy and reimbursement guidelines.

Skills

PC skills

Basic electronic skills

OS familiarity

Education

A+ Certification

CompTIA

Network+ Certification

Job description

NCR Atleos in Dubuque, IA, is seeking a Field Service Technician II to install, service, and repair ATMs and self-checkout systems within an assigned territory. You will troubleshoot hardware, software, and networking issues while delivering professional, customer-focused support.

The role includes travel as needed, rotating and weekend shifts, and comprehensive training. Candidates should have PC and basic electronics skills, a valid US driver's license, and authorization to work in the United