Field Service Technician II

Alma Lasers North America; Salt Lake City (UT); Remote; Full time

Job summary

A leading company in medical equipment services is seeking a Field Service Technician II to provide repairs and preventative maintenance across the West Coast. This remote role requires extensive travel and involves diagnosing equipment issues, mentoring peers, and maintaining documentation. Ideal candidates will have a strong technical background and excellent communication skills.

Qualifications

• 4+ years of field service experience.
• Component-level repair experience preferred.

Responsibilities

• Diagnose and troubleshoot malfunctioning medical instruments.
• Schedule and perform preventive maintenance and service calls.
• Collaborate with the Client Relations team to resolve customer issues.

Skills

Planning

Problem Solving

Technical Capacity

Organizational Skills

Customer Communication

Education

Associate's degree in electrical/electronic repair

Tools

MS Office

Excel

Visio

PowerPoint

Outlook

Job description

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Job Description

Field Service Technician II – West Coast US

Hourly Rate: $39-$43/hour, depending on experience.

Eligible for overtime pay in accordance with state and federal guidelines.

Remote Position – West Coast US

Summary: The primary responsibility of the Field Service Technician is to travel to customer sites throughout the continental United States with a focus on the West Coast, providing repairs and scheduled Preventative Maintenance for Alma Lasers equipment. This role may also involve Level 2 technical troubleshooting via phone.

This position primarily services West Coast customers. Preferred locations include:

• California
• Arizona
• Utah

This is a remote role requiring candidates to reside near the West Coast.

Join our culture at Alma!

Essential Functions:

• Diagnose and troubleshoot malfunctioning medical instruments or equipment.
• Repair equipment after diagnosis.
• Read diagrams and schematics for full board swaps as needed.
• Test machines post-repair for proper functionality.
• Maintain repair documentation.
• Provide Level 2 support via phone.
• Follow safety and health policies.
• Perform low voltage electrical repairs using multimeters, oscilloscopes, and other tools.
• Schedule and perform preventive maintenance, service calls, and installations.
• Collaborate with the Client Relations team to resolve customer issues.
• Calibrate devices with test equipment like power meters.
• Mentor other field service personnel.
• Create troubleshooting documents for the Client Relations team.

Competencies:

• Planning
• Problem Solving/Analysis
• Technical Capacity
• Organizational Skills
• Customer Communication
• Ability to retain large amounts of information

Education & Experience:

• Associate's degree in electrical/electronic repair or equivalent experience.
• 4+ years of field service experience.
• Component-level repair experience preferred.
• ISO 13485 knowledge preferred.

Skills Required:

• Positive attitude and teamwork mindset.
• Ability to read diagrams and schematics.
• Proficiency in MS Office, Excel, Visio, PowerPoint, Outlook.
• Experience with NetSuite and Salesforce preferred.
• Excellent organizational skills.
• Ability to multitask.

Additional Details:

This role involves no direct reports but mentoring peers and departments as needed.

Work environment includes office and medical field settings, using standard office equipment and hand tools.

Physical demands include lifting up to 70 pounds, climbing, and other physical activities.

Travel requirement: 75-90%.

Eligibility to work in the US is required.

This job description is not exhaustive; duties may change.

Alma is an equal opportunity employer.

In compliance with federal law, employment eligibility verification is required.