Field Service Technician II

Alma Lasers North America; New York (NY); Remote; Full time

Job summary

A leading company in medical equipment seeks a Field Service Technician II to provide repairs and maintenance across the US. The ideal candidate will have strong troubleshooting skills and experience in electrical repairs. This role involves significant travel and requires a positive, team-oriented approach.

Qualifications

• 4+ years of field service experience required.
• Component level repair experience preferred.

Responsibilities

• Diagnose and troubleshoot malfunctioning medical instruments.
• Schedule preventive maintenance and service calls.
• Provide Level 2 support via phone.

Skills

Troubleshooting

Organizational Skills

Multitasking

Positive Attitude

Education

Associate's degree in electrical or electronic repair

Tools

MS Office

Excel

Visio

PowerPoint

Outlook

NetSuite

Salesforce

Job description

Join to apply for the Field Service Technician II role at Alma Lasers North America

Job Overview

Location: East Coast US (Remote)

Hourly Rate: $39-$43/hour, depending on experience
Eligible for overtime pay in accordance with state and federal guidelines

Summary

The primary responsibility of the Field Service Technician is to travel to customer sites across the continental United States with an East Coast focus, providing repairs and scheduled Preventative Maintenance on Alma Lasers equipment. The role may include Level 2 troubleshooting via phone. Candidates should reside near Florida, New York, or New Jersey.

Essential Functions

• Diagnose and troubleshoot malfunctioning medical instruments or equipment
• Repair equipment after diagnosis
• Read diagrams and schematics for full board swaps
• Test machines post-repair to ensure functionality
• Maintain repair documentation
• Provide Level 2 support via phone
• Follow safety and health policies
• Perform low voltage electrical repairs using multimeters, oscilloscopes, etc.
• Schedule preventive maintenance, service calls, and installations
• Collaborate with Client Relations team to resolve customer issues
• Calibrate devices with specified test equipment
• Mentor and assist other field personnel
• Create troubleshooting documents for client support

Qualifications

• Associate's degree in electrical or electronic repair or equivalent experience
• 4+ years of field service experience
• Component level repair experience preferred
• Knowledge of ISO 13485 certification preferred
• Proficiency in reading diagrams and schematics
• Experience with MS Office, Excel, Visio, PowerPoint, Outlook; NetSuite and Salesforce preferred
• Strong organizational and multitasking skills
• Positive attitude and team-oriented approach

Work Environment & Physical Demands

Combination of office and medical field environments, requiring use of standard office equipment and hand tools. Physical ability to lift up to 70 pounds occasionally and perform physical tasks as described.

Travel

75-90% travel required.

Additional Information

Requires documentation of eligibility to work in the US and compliance with E-Verify. No direct supervisory responsibilities.

Equal Opportunity Employer

Alma Lasers North America is an equal opportunity employer, celebrating diversity and inclusion.