Field Service Technician II

Mitsubishi Electric Power Products, Inc.; Phoenix (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

Mitsubishi Electric Power Products, Inc. is seeking a Field Service Technician for UPS Systems. You'll provide maintenance and support for uninterruptible power supplies, conduct troubleshooting, and assist customers nationwide. This remote position offers a competitive pay and robust benefits, including comprehensive health coverage and retirement plans.

Benefits

Comprehensive Health Coverage

401(k) plan with company match

Paid vacation after 90 days

12 paid holidays annually

Career Advancement opportunities

Employee Discounts on products

Qualifications

• At least 4 years of experience troubleshooting and repairing electrical/electronic equipment.
• OSHA-10 Construction and NFPA-70E certifications required.
• Advanced knowledge of UPS systems and peripherals.

Responsibilities

• Deliver preventative and remedial maintenance for UPS systems.
• Troubleshoot and repair power systems down to the board level.
• Participate in an on-call rotation for emergency support.

Skills

Problem Solving

Technical Skills

Communication

Education

Associate degree in Electrical, Electronics, or a related technical field

Job description

Position type Remote (for positions required to be located in specific geography)

Powering Innovation, Delivering Excellence: Supporting the Future of Critical Power Solutions!
MEPPI's Service Center Division (SCD) is seeking an experienced and dedicated Field Service Technician – UPS Systems to provide on-site service, maintenance, and technical support for single and three-phase uninterruptible power supplies (UPS) and related peripherals. In this dynamic role, you’ll troubleshoot complex systems, support customers nationwide, and help deliver reliable power solutions that protect mission-critical infrastructure.

What You’ll Do:

Provide Field Service Expertise: Deliver preventative and remedial maintenance, field modifications, start-ups, and testing for UPS systems and power quality products at customer sites.

Support Customers Directly: Serve as a key technical resource for internal teams, third-party service providers, and end users seeking assistance.

Diagnose & Repair: Troubleshoot and repair power systems down to the board level with minimal guidance, and evaluate both routine and complex equipment failures.

Analyze & Document Failures: Inspect and test failed products, components, and systems before returning them to the factory. Clearly document defect findings and system status.

Lead Emergency Support: Participate in an on-call rotation to provide emergency field service and technical support as needed.

Collaborate Cross-Functionally: Work with other departments to identify product performance issues and develop long-term solutions for improved reliability.

Drive Product Improvement: Recommend service upgrades—such as battery replacements or enhancements—to ensure long-term equipment performance and customer satisfaction.

Mentor Team Members: Guide and support less experienced technicians in diagnosing and resolving system failures.

Attend Key Meetings: Participate in project meetings to stay aligned on service schedules and technical developments.

Keep Detailed Records: Maintain accurate service logs, and create detailed technical reports on issues discovered during field service or inspections.

Manage Expenses: Submit timely and accurate expense reports in accordance with company travel and reimbursement policies.

What You Bring:

Education & Experience: Associate degree in Electrical, Electronics, or a related technical field, with at least 4 years of experience troubleshooting and repairing electrical/electronic equipment—or equivalent combination of education and hands-on experience.

Technical Skills:

Advanced knowledge of UPS systems and peripherals, including data center electrical equipment

Proficiency using electronic and mechanical test tools, with ability to collect and report test data

Ability to read schematics and one-line facility drawings

Basic familiarity with communication and networking protocols

Certifications: OSHA-10 Construction and NFPA-70E certifications required.

Communication: Advanced verbal, written, and presentation skills for working with customers, internal teams, and suppliers.

Problem Solving: Proven ability to identify issues, develop solutions, and implement repairs efficiently.

Technology Proficiency: Advanced skills in Microsoft Office and experience using MRP/ERP systems.

Valid Driver’s License: Required for travel to customer locations and rental vehicle use.

• Competitive Salary: Pay is approximately $40.00 to $45.00 per hour based on relevant work experience and qualifications.

What’s in It for You?

Comprehensive Health Coverage: MEPPI covers 90% of the cost for medical, dental, and vision plans, giving you peace of mind for your family’s health.

Retirement Plans: Invest in your future with our 401(k) plan and a company match of up to 4%.

Time Off Benefits: Earn paid vacation after 90 days of employment and enjoy 12 paid holidays annually.

Career Advancement: Access training programs and educational support to further develop your skills and career.

Employee Rewards: Benefit from profit sharing and exclusive employee discounts on MEPPI products and services.

Why MEPPI?

At MEPPI, you're more than just an employee—you’re a vital contributor to a mission focused on reliability, innovation, and excellence. As a U.S. affiliate of Mitsubishi Electric, we deliver world-class solutions in power systems, rail transportation, and large-scale display technology. Join a collaborative and forward-thinking team where your work drives results.

About Us:

Mitsubishi Electric Power Products, Inc. is a leading provider of power systems, rail transportation, and visual display solutions across North America. Be part of a company that’s powering the future through engineering excellence and customer commitment.

Equal Opportunity Employer:

MEPPI is committed to an inclusive and diverse workplace. We encourage applicants of all backgrounds to apply and ensure fair consideration for all.

Applicants are considered for all positions without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, ancestry, age, physical or mental disability or (as defined by applicable law) medical condition or genetic information, military or veteran status or any other legally protected status.

Notice to Agency and Search Firm Representatives: Mitsubishi Electric Power Products, Inc. is n ot accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Mitsubishi Electric Power Products, Inc. e mployee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Mitsubishi Electric Power Products, Inc . No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.