Field Service Technician I -Cincinnati, Ohio 1

W. W. Grainger; Baltimore (MD); Remote; USD 2,893,000 - 3,995,000; Full time

Benefits offered by this job

Medical, dental, vision insurance Day

18 days paid time off

7 paid holidays

401(k) with 6% company match

Travel rewards: hotel/airline loyalty

Job summary

Imperial Supplies, a Grainger Company, is seeking a Field Service Technician to support customers nationwide from Baltimore, MD. You will travel to client locations, install and organize inventory systems, and train customers on ordering tools, scanners, and apps.

No prior field service experience required—we train you. Expect up to 90% overnight travel, physically capable, strong customer focus, and the ability to work independently. Competitive hourly pay and benefits are provided.

Qualifications

• Customer-focused with strong communication skills.
• Mechanically inclined and hands-on work.
• Able to work independently and travel frequently.

Responsibilities

• Install and organize inventory systems and shelving at customer sites.
• Identify, label, stock, and optimize maintenance products for better workflow.
• Train customers on ordering tech (scanners, apps, web tools).
• Travel Monday through Friday to customer locations across the United States.

Skills

Customer-focused

Communication skills

Mechanically inclined

Independent worker

Education

High school diploma

Job description

Field Service Technician I -Cincinnati, Ohio 1

Location: BALTIMORE, MD, US, 21221-3101

Work Location Type: Baltimore, Maryland Remote

Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry.

Get Paid to Travel. Build Relationships. Make an Impact.

Field Service Technician

Do you enjoy hitting the road, working with your hands, solving problems, and helping customers succeed? If so, your next adventure could start with Imperial Supplies.

As aField Service Technician, you will travel across the country helping customers organize and optimize their maintenance shops. Every week brings a new destination, new people, and the opportunity to make a lasting impact by creating safer, more efficient workspaces.

Whether you're mechanically inclined, enjoy working independently, or simply love a role where no two days are alike, we'd love to meet you.

What You Will Do

You will be the face of Imperial at customer locations, partnering with our Sales team to create organized, efficient maintenance shops. Your work will include:

• Installing and organizing inventory systems, shelving, and steel bin setups.
• Identifying, labeling, stocking, and optimizing maintenance products for improved workflow.
• Training customers on our ordering technology, including scanners, mobile apps, and web tools.
• Traveling Monday through Friday to customer locations throughout the United States while building strong customer relationships.

What Makes You a Great Fit

You do not need previous Field Service experience—we will train you! We are looking for someone who is:

• Comfortable with frequent overnight travel (up to 90% during scheduled work weeks).
• Mechanically inclined and enjoys hands‑on work.
• Customer-focused with strong communication skills.
• Self‑motivated, dependable, and comfortable working independently.
• Able to lift up to 75 pounds and work in active shop environments.

A valid driver's license and high school diploma (or equivalent) are required.

Why Imperial?

At Imperial Supplies, you are more than an employee—you become part of a company that's been helping fleet maintenance professionals succeed for over 65 years.

We offer:

• Competitive hourly pay:$25.00 per hour
• Medical, dental, and vision insurance beginningDay One
• 18 days of Paid Time Offplus7 paid holidays
• 6% company contribution to your 401(k)with immediate vesting
• Keep your hotel, airline, and rental car loyalty rewards while traveling
• Career growth, development, and advancement opportunities within a Grainger company

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Imperial Supplies reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Ready for a Career That's Always Moving?

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.