Field Service Technician - Hydraulic Tool Calibration

HYTORC; Grand Rapids (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

HYTORC in Grand Rapids is seeking a field service technician to travel the assigned territory, repair and calibrate hydraulic and pneumatic tools, and provide expert technical consultation. The role emphasises customer service, safety, and accurate reporting.

You will troubleshoot mechanical, hydraulic and manual tools, maintain inventory, and train customers on proper operation. A valid driver’s license and a proactive, service-oriented mindset are essential.

Qualifications

• High School diploma required.
• 3+ years of hands-on mechanical/technical experience.
• Self-motivated and driven to succeed.
• Experience with a proven track record in customer satisfaction.
• Excellent technical, communication, organizational and presentation skills.
• Clean and valid driver’s license.
• A safe, preferably covered, space at or near your home to keep the van overnight.

Responsibilities

• Travel throughout your territory to call on regular and prospective customers to solicit, perform, repair, and calibrate needs and provide technical consultation.
• Address customer needs and issues including troubleshooting and maintenance of mechanical, hydraulic and manual tools, pumps and equipment.
• Adhere to company processes, safety standards and schedules for repairs, calibrations, and territory assignments.
• Provide reporting to Branch Manager on schedule updates, tasks completed and activity.
• Work with Branch Manager, service team, engineers and customers to meet daily repair requirements.
• Strive to meet goals and KPIs as outlined by the Branch Manager.
• Provide support to territory managers for growth of sales and service opportunities.
• Check tools for safety decals and operating features and maintain inventory records.
• Assist in training customers on tool operation and maintenance.
• Demonstrate excellent customer service through professional conduct.
• Complete all necessary paperwork for repairs and calibrations.
• Check in inventory to ensure parts and tools are available; maintain quarterly inventories.
• Ensure vehicle safety standards via scheduled repairs and maintenance.

Skills

Communication skills

Customer service

Organizational skills

Presentation skills

Clean driver's license

Education

High School diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

HYTORC in Grand Rapids is seeking a field service technician to travel the assigned territory, repair and calibrate hydraulic and pneumatic tools, and provide expert technical consultation. The role emphasises customer service, safety, and accurate reporting.

You will troubleshoot mechanical, hydraulic and manual tools, maintain inventory, and train customers on proper operation. A valid driver’s license and a proactive, service-oriented mindset are essential.