Field Service Technician: High-Speed Equipment Repair

GLORY; Ardmore (PA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

401k plan

Parental leave

Tuition assistance

Career advancement

Annual bonus

Job summary

GLORY is seeking a Field Service Technician for Wynnewood, PA, to service high-speed cash-handling equipment at customer sites within the territory. This role involves diagnosing and repairing complex systems, installing hardware/software upgrades, and maintaining strong customer relations.

Candidates should have 3–5 years of field service repair experience, a valid driver’s license, and the ability to lift up to 50 pounds. Regular travel and a focus on electro-mechanical repair are essential.

Qualifications

• Excellent customer service and communication skill
• Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
• Logical trouble shooting skills and capability to isolate problems at PCB or component level
• Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
• AC/DC power distribution, and digital/analog circuitry
• Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
• 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
• Hold a Valid Driver’s License
• While some computer knowledge is required, this position is focused electro-mechanical repair
• The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals

Responsibilities

• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customer apprised of progress during maintenance or a down system situation
• Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
• Any other job responsibilities as assigned within scope of position
• Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents

Skills

Customer service

Troubleshooting

PC knowledge

Driver’s License

Education

Electro-mechanics studies

Electrical engineering

Related certificates

Tools

Microsoft Office

Network navigation

Email communication

Job description

GLORY is seeking a Field Service Technician for Wynnewood, PA, to service high-speed cash-handling equipment at customer sites within the territory. This role involves diagnosing and repairing complex systems, installing hardware/software upgrades, and maintaining strong customer relations.

Candidates should have 3–5 years of field service repair experience, a valid driver’s license, and the ability to lift up to 50 pounds. Regular travel and a focus on electro-mechanical repair are essential.