Field Service Technician: Hardware/Software Support

Pitney Bowes OY; Santa Rosa (CA); Hybrid; USD 74,501,000 - 80,231,000; Full time

Job summary

Pitney Bowes is seeking a Field Service Technician to service shipping and mailing technology at client sites, primarily within 3 hours of Santa Rosa, CA. The role requires client-facing skills, mechanical aptitude, and the ability to travel with substantial windshield time.

The position offers a 40-hour workweek with standard hours, potential overtime, and an hourly wage of $26–$28, with eligibility for incentives on service or parts sales.

Qualifications

• Must be comfortable in a client-facing role and able to manage field visits.
• Experience repairing or troubleshooting hardware and software in shipping/mailing tech is a plus.
• Ability to lift up to 55 lbs and travel within a multi-zip code territory with significant windshield time.

Responsibilities

• Install, service, and upgrade Pitney Bowes equipment at client sites.
• Troubleshoot and repair hardware and software to minimize client callbacks.
• Train clients on Pitney Bowes equipment during installation; travel as needed.

Skills

Client-facing

Mechanical aptitude

Electrical troubleshooting

Customer service

Windshield time tolerance

Tools

Hand tools

Small power tools

PC networking

Job description

Pitney Bowes is seeking a Field Service Technician to service shipping and mailing technology at client sites, primarily within 3 hours of Santa Rosa, CA. The role requires client-facing skills, mechanical aptitude, and the ability to travel with substantial windshield time.

The position offers a 40-hour workweek with standard hours, potential overtime, and an hourly wage of $26–$28, with eligibility for incentives on service or parts sales.