Field Service Technician - Hands-On Diagnostic Pro

Tennant Company; Alexandria (LA); On-site; USD 55,000 - 83,000; Full time

Benefits offered by this job

Performance-based incentives

Excellent benefits package

Company Service Vehicle

Cell phone and Tablet

Uniforms

Specialty Tools

Comprehensive training program

Job summary

Field Service Technician in Alexandria, LA at Tennant Company. You will diagnose equipment issues, repair Tennant products on customer sites, and ensure quality communication with customers. The role requires mechanical and electrical troubleshooting across a variety of equipment and a valid driver's license.

You will plan daily routes, perform preventative maintenance, and collaborate with sales and service teams to meet customer expectations while maintaining safety and organization on site.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and meet Tennant policy requirements.
• Minimum of 3 years of experience troubleshooting and repairing combustion engines (LP, Diesel, or Gas).
• Experience troubleshooting and repairing mechanical and electrical systems.
• Experience using hand and power shop tools, equipment, and diagnostic devices.
• Proficiency with personal computers, MS Office, and email.

Responsibilities

• Perform preventative maintenance and resolve complex problems by troubleshooting and repairing mechanical, electrical, hydraulic systems and combustion engine problems on customer-owned Tennant products and similar models.
• Own your territory and plan your daily schedule, including contacting customers to schedule all service activities, and ensure open communication with customers regarding service expectations, timeline estimates, billing, and future service needs.
• Create and maintain records of all service activities and business reporting documentation.
• Ensure cleanliness and organization of all Tennant Company property, including the company vehicle, tools, parts, inventory, and equipment.
• Follow all safety protocols and utilize proper PPE.
• Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support success.

Skills

Troubleshooting and repair of systems

Hand and power tools

PC/Microsoft Office

Education

High School Diploma or Equivalent

Valid Driver's License (per policy)

Tools

MS Office Suite

Diagnostic devices

Job description

Field Service Technician in Alexandria, LA at Tennant Company. You will diagnose equipment issues, repair Tennant products on customer sites, and ensure quality communication with customers. The role requires mechanical and electrical troubleshooting across a variety of equipment and a valid driver's license.

You will plan daily routes, perform preventative maintenance, and collaborate with sales and service teams to meet customer expectations while maintaining safety and organization on site.