Field Service Technician: Equipment Repair & Install

Aramark; Austin (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Aramark is seeking a Service Technician - SBE to repair and recondition equipment at profit centers and customer locations. You will diagnose mechanical, electrical, and plumbing issues and take corrective action, while assisting customers with questions or problems related to equipment.

The role emphasizes performing installations, scheduled and unscheduled service, and maintaining safety standards on-site. A high school diploma and strong communication skills are required.

Qualifications

• High School Diploma or GED required.
• Solid understanding in repairing small electrical appliances.
• Must be willing to learn how to connect equipment to water sources, add additional lines and drainage when vital.
• Must be willing to learn how to work with copper, braided and pex lines. This skill is normally developed through six months to one year of experience in the equipment service operations or through vocational training.
• The ability to read and write in English is required.
• Must also possess effective communication and customer service skills.
• Incumbent must have an acceptable driving record and a qualified driver's license.

Responsibilities

• Calls on customers as assigned by Service Manager or General Manager to investigate operating difficulties of equipment. Diagnoses problems and figures out reasons and the nature of correction.
• Makes repairs or adjustments to equipment to return the equipment in working order.
• Cleans and maintains equipment on location including exchanging decanters and cleaning brewers.
• Documentation including verification of the closing calls, invoice completion, asset verification and any required customer documentation
• Repairs and refurbishes equipment; maintain spare parts levels.
• Ability to accurately collect work completed in company provided mobile device.
• Maintains a good working relationship and liaison with customers to maintain a positive image of the company and product.
• Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys, and installations.
• Maintains service area and vehicle in a clean and organized condition. Follows company guidelines on safety and operates vehicle in a safe manner.
• Completes weekly Driver Report and follows guidelines in the Fleet Manual.
• Follows all safety standards and policies set by manufacturers and company.

Skills

Electrical repair

Troubleshooting

Customer service

English proficiency

Education

High School Diploma/GED

Job description

Aramark is seeking a Service Technician - SBE to repair and recondition equipment at profit centers and customer locations. You will diagnose mechanical, electrical, and plumbing issues and take corrective action, while assisting customers with questions or problems related to equipment.

The role emphasizes performing installations, scheduled and unscheduled service, and maintaining safety standards on-site. A high school diploma and strong communication skills are required.