Field Service Technician - Equipment & Installations

ECOLAB; Concord (NC); On-site; USD 56,000 - 84,000; Full time

Benefits offered by this job

Company vehicle

Medical benefits

401k and pension plans

Job summary

Ecolab in Charlotte, NC is seeking a Field Service Technician to deliver reliable service, installations, maintenance, and issue resolution for Institutional customers. You will support warewashing, laundry, and dispensing equipment, and ensure Ecolab Brand Standards are met.

This field-based role requires a high school diploma, 2 years of service-related experience, a valid driver's license, and willingness to travel to surrounding areas.

Qualifications

• High School Diploma or equivalent.
• 2 years of service-related experience, such as maintaining, troubleshooting, and installing equipment.
• Current and valid Driver's License with no restrictions.
• No Immigration Sponsorship available for this position.
• Availability to work overnight shifts and provide emergency call assistance which may occur at night, on weekends and over holidays.

Responsibilities

• Provide service-intensive support to customers across the market, including aligned and centralized customers.
• Install, repair, and perform preventive maintenance on warewashing, laundry, dispensing equipment, and related systems.
• Complete emergency service requests, equipment changeouts, and other planned and unplanned work orders reliably and efficiently.
• Evaluate account conditions during each visit and proactively take action to help ensure customers meet Ecolab Brand Standards.
• Manage equipment, parts, and inventory to maintain a fully stocked vehicle, maximize effectiveness, and support first-time fix performance.
• Complete accurate and timely documentation for all work performed.
• Communicate Ecolab's total value to customers and strengthen customer relationships.
• Partner with sales, distribution, and service teams to improve responsiveness, reduce friction, and deliver a consistent customer experience.

Education

High School Diploma or equivalent

Job description

Ecolab in Charlotte, NC is seeking a Field Service Technician to deliver reliable service, installations, maintenance, and issue resolution for Institutional customers. You will support warewashing, laundry, and dispensing equipment, and ensure Ecolab Brand Standards are met.

This field-based role requires a high school diploma, 2 years of service-related experience, a valid driver's license, and willingness to travel to surrounding areas.