Field Service Technician - Electrical & Mechanical Repair

Interroll Corporation; Hiram (GA); On-site; USD 75,000 - 85,000; Full time

Job summary

Interroll Corporation is seeking a Field Service Technician in Hiram, GA to install, maintain, and repair Interroll equipment at customer sites. The role requires mechanical aptitude, ability to read drawings, and strong customer service.

Travel is expected and candidates must meet physical requirements. The ideal candidate will have 6+ years of relevant experience, a valid driving license, and the ability to work independently while communicating clearly with customers.

Qualifications

• Mechanical aptitude and ability to read assembly drawings.
• Excellent customer service skills with internal and external customers.
• Computer literate with basic Microsoft Office skills.
• Minimum 6 years’ experience in a relevant industry or services.
• Valid driving license.
• Clear verbal and written communication.
• Experience working independently on customer sites.
• Passport or ability to obtain passport.
• Adhere to Interroll values and professional etiquette.
• Ability to troubleshoot complex mechanical and electrical issues.

Responsibilities

• Display passion and provide best in class support for Interroll products and systems at customer sites.
• Deal with electro-mechanical faults and failures.
• Provide preventative maintenance services.
• Participate in site meetings as requested by customer or Field Service Management.
• Provide emergency and maintenance support.
• Aim to meet KPI performance for efficiency and quality of repair.
• Communicate progress with on-site management and address concerns professionally.
• Interpret mechanical drawings and electrical diagrams.
• Follow setup instructions, assembly drawings, and checklists.
• Submit reports after service work to Field Service Manager.
• Hold regular meetings with Field Service Manager to discuss activities and progress.
• Log spare usage accurately with customer and parts sales team.
• Keep tools and equipment in good condition.
• Submit timesheets and documentation weekly for approval.
• Willing to travel as needed.
• Able to lift 50–100 pounds and troubleshoot complex issues.

Skills

Mechanical aptitude

Reading assembly drawings

Customer service

Microsoft Office

Communication (verbal & written)

Independent work on customer sites

Passport or ability to obtain

Professional etiquette

Troubleshooting mechanical andelectrI­

Education

High school diploma or GED

Tools

Interroll equipment knowledge

Job description

Interroll Corporation is seeking a Field Service Technician in Hiram, GA to install, maintain, and repair Interroll equipment at customer sites. The role requires mechanical aptitude, ability to read drawings, and strong customer service.

Travel is expected and candidates must meet physical requirements. The ideal candidate will have 6+ years of relevant experience, a valid driving license, and the ability to work independently while communicating clearly with customers.