Field Service Technician

Interroll; Hiram (GA); On-site; USD 75,000 - 85,000; Full time

Job summary

Interroll is seeking a Field Service Technician in Hiram, GA to install, maintain and repair equipment at customer sites. The role requires diagnosing electro-mechanical issues, performing preventative maintenance, and communicating progress to site management.

The ideal candidate has a strong mechanical background, a valid driver's license, and the ability to work independently on customer sites. Willingness to travel and lift 50-100 pounds is needed.

Qualifications

• Mechanical aptitude and ability to read assembly drawings.
• Excellent customer service skills with internal and external customers.
• Computer literate with basic Microsoft Office skills.
• Ability to communicate clearly verbally and in writing.
• Proven track record working independently and on customer sites.
• Passport or ability to obtain passport.

Responsibilities

• Install, maintain, and repair equipment and systems at customer sites.
• Provide preventative maintenance services and emergency support.
• Interact with on-site management and report progress to Field Service Manager.
• Interpret mechanical drawings and electrical diagrams; follow setup instructions and checklists.
• Ensure timesheets and reports are completed and submitted weekly.

Skills

Mechanical aptitude

Customer service

Reading drawings

Office software

Driver's license

Independent work

Passport ability

Communication skills

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Technician

Hiram, GA, US

2 days ago Requisition ID: 1175

Salary Range: $75,000.00 To $85,000.00 Annually

JOB DESCRIPTION

POSITION: Field Maintenance Technician

REPORTS TO: Field Service Manager

FLSA STATUS: Salary, Exempt

PRIMARY PURPOSE OF JOB AND CONTRIBUTION TO ORGANIZATION:

Field service technician is adept at installing, maintaining, and repairing equipment and systems. It involves intricate knowledge of specific technologies and the ability to troubleshoot complex issues.

ESSENTIAL TASKS AND RESPONSIBILITIES:

The following job functions are not all-inclusive. The employee will be required to perform other job-related tasks/responsibilities requested by the supervisor. Job duties may change as required by needs of company.

• Display passion and willingness to provide best in class support to our customers on Interroll products and systems installed at our end user customer’s locations
• Experience dealing with electro-mechanical faults and failures
• Understand the importance of providing preventative maintenance services
• Participate in site-related meetings when requested by the customer or Interroll Field Service Management
• Provide emergency and maintenance support
• Achieve KPI performance standards for efficiency and quality of repair
• Interaction with on-site management, keeping them informed of repair and maintenance progression as well as addressing their concerns in a professional manner
• Ability to interpret mechanical drawings and work with electrical circuit diagrams
• Ability to follow set up instructions, assembly drawings and check lists
• Ensure that reports completed after the service work as been completed and submitted to the Field Service Manager
• Hold regular meetings with the Field Service Manager to discuss activities and progress
• Ensure that all spares usage issues are logged accurately and timely with the customer and the Interroll parts sales team
• Ensure that supplied tools and equipment are well cared for and are always in a presentable / usable condition
• Ensure that all timesheets and documentation are correct, reflect accurate job hours, and are submitted to the Field Service Manager on weekly basis for approval
• Willing to travel as and where needed
• Able to pass a company physical and lift between 50-100 pounds.Ability to troubleshoot complex mechanical and electrical issues effectively.

REQUIRED QUALIFICATIONS :

• Possess and display Interroll’s Values at all times: Customer, Execute Excellence, People, Accountability and Global Collaboration.
• Mechanical aptitude, including the ability to read assembly drawings
• Excellent customer service skills with both internal and external customers
• Computer literate with basic Microsoft Office skills
• Minimum 6 years’ experience in a relevant industry or services
• Valid driving license
• Ability to communicate clearly verbally and in writing
• Proven track record working independently and on customers sites
• Passport or ability to obtain passport
• Adhere to Interroll’s company values and display professional etiquette at all times
• Ability to troubleshoot complex mechanical and electrical issues effectively.

EDUCATION:

• High school diploma or GED

PHYSICAL DEMANDS:

This position requires constant standing, use of hands and fingers and eye-hand coordination. This position requires frequent reaching with hands and arms, and occasional sitting, walking, talking, hearing, and turning or bending at waist. Incumbent must be able to occasionally lift and carry up to 75 pounds. Good close, distance, color, and peripheral vision as well depth perception and the ability to see colors and adjust focus are required.

While performing the duties of this position, the employee is regularly exposed to moving mechanical parts. This position works indoors in a manufacturing (warehouse) environment. Must be able to work in various weather and temperature conditions to include extreme heat, humidity and cold. This position is occasionally exposed oil, grease or dirt, and to the risk of electrical shock. A loud noise level is typical for the work environment of this job.