Field Service Technician (Edgerton, WI)

API Delevan, Inc.; Las Vegas (NV); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Thomson Power Systems in Edgerton, Wisconsin is seeking a Field Service Technician to perform hands-on service on installed critical power systems, including low- and medium-voltage switchgear and automatic transfer switches (ATS). You will lead start-up, testing, and commissioning, diagnose issues, and ensure systems are safely installed, validated, and ready for handoff to customers.

This field-based role requires strong customer communication, travel to customer sites, and collaboration with

Responsibilities

• Develop and manage maintenance programs for installed-base customers.
• Perform field service tasks: site assessments, install, start-up, testing, commissioning.
• Lead commissioning, upgrades, and modernization to customer handoff.
• Troubleshoot and repair paralleling switchgear, ATS, control systems, and mechanical equipment.
• Complete field projects on schedule, meeting safety and quality standards.
• Collaborate with local Field Service team and TPS HQ to ensure alignment.
• Build strong customer/vendor relationships and deliver high-quality service.
• Provide timely follow-up to customer requests and clear issue resolution.
• Track and submit field service reports and expense reports timely.
• Support the Technical Call.

Job description

Work Model: This role can be performed remotely from an approved location, with flexibility based on business needs and applicable requirements. ____________________ This position is based in Edgerton, Wisconsin. Thomson Power Systems, a Regal Rexnord company, has been at the forefront of electrical power solutions for over 50 years. We design and manufacture critical products, from Switchgear and Automatic Transfer Switches to Power Distribution Units, that keep businesses, homes, and essential infrastructure running when it matters most. Our solutions power Commercial, Industrial, Residential, and Critical Power environments, where reliability isn't optional-it's mission-critical. At Thomson, you'll be part of a team that delivers dependable performance, drives innovation, and makes a real-world impact every day.

The Opportunity

With new business fueling our growth, we're expanding our Service team and adding a Field Service Technician. This is a hands-on, field-based role where you'll perform a wide range of service activities on installed critical power systems. As the face of our business, you'll serve as a trusted liaison to our customers, delivering value-added services on mission-critical equipment. Reporting to the Field Service Manager, the Field Service Technician is responsible for leading the start-up, testing, and commissioning of low- and medium-voltage switchgear and automatic transfer switches using specialized test equipment. This role plays a critical part in ensuring systems are properly installed, configured, validated, and fully operational prior to customer handoff. The position requires hands-on technical expertise to diagnose and resolve issues involving paralleling switchgear, ATS, control systems, and related mechanical equipment at customer sites, while ensuring all work meets safety, quality, and performance standards.

Responsibilities

• Develop, implement, and manage predictive and preventative maintenance programs for installed-base customers.
• Execute all aspects of field service work, including site assessments, equipment installation, start-up, testing, commissioning, and ongoing maintenance of power distribution, control, and automation systems.
• Lead and support complex commissioning, upgrade, and modernization activities, ensuring systems are properly configured, validated, and performing to specification prior to customer handoff.
• Perform advanced troubleshooting, service, and repair activities on paralleling switchgear, automatic transfer switches (ATS), control systems, and related mechanical equipment, applying hands-on technical expertise to diagnose and resolve issues at customer sites.
• Complete assigned field projects on schedule, meeting all customer functional, safety, quality, and performance requirements.
• Collaborate closely with the local Field Service team and Thomson Power Systems (TPS) headquarters in Langley, BC, Canada, to ensure alignment, consistency, and operational excellence.
• Build and maintain strong customer and vendor relationships, delivering a high standard of technical service, professionalism, and responsiveness.
• Provide timely and detailed follow‑up to customer requests, ensuring clear communication and effective issue resolution.
• Accurately track and submit project documentation, including field service reports and expense reports, in a timely manner.
• Support the Technical Call