Field Service Technician/Documentation Specialist

ECS Corporate Services; Norman (OK); Vor Ort; USD 52.000 - 78.000; Vollzeit

Zusammenfassung

ECS Corporate Services in Norman, OK is seeking a Field Service Technician/Documentation Specialist to install, troubleshoot, and maintain equipment. You will train staff, develop preventive procedures, and draft lifecycle documentation based on engineering and vendor data.

The role requires 2+ years in the field, ability to obtain Public Trust clearance, and willingness to travel for training and site visits. Strong communication skills are essential.

Qualifikationen

• Experience in field service or related role.
• Drafting or updating technical documentation for machinery.
• Ability to communicate technical guidance clearly, orally and in writing.

Aufgaben

• Install, troubleshoot, and maintain equipment and systems.
• Train employees and support staff.
• Develop procedures to prevent equipment issues.
• Create lifecycle support documentation from engineering, vendor, and COTS information.
• Assess customer needs and recommend products/services.
• Lead and coordinate with internal/external customers as needed.

Kenntnisse

Field service

Documentation

Troubleshooting

PLC

Electrical

Mechanical

Communication

Team leadership

Tools

PLC systems

Jobbeschreibung

ECS is seeking a Field Service Technician/Documentation Specialist to work in our Norman, OK office.

Installs, troubleshoots, and maintains products/equipment.

Trains employees, Identifies, analyses, and repairs product failures.

Develop procedures and processes to prevent potential equipment issues.

Develop life cycle support documentation including maintenance and safety procedures based on engineering, vendor, and COTS information.

Determines and recommend which products or services best fit the customer's needs.

Familiar with a variety of field's concepts, practices, and procedures.

Relies on experience and judgement to plan and accomplish goals.

Performs a variety of tasks.

May lead and direct the work of others.

A wide degree of creativity and latitude is expected.

Typical reports to a manager or head of a unit/department.

2+ years of experience in the field or in a related area US citizen or Green Card Holder and must be able to obtain a Public Trust clearance.

Must be willing to travel for training, site visits, and related business needs Be available for off-hours calls if necessary to support operations and resolve urgent issues Experience drafting or updating technical documentation for machinery, ensuring clear, accurate, and accessible instructions for users and technicians.

Verify and validate documentation based on engineering and COTS documentation.

Experience with maintenance repair and troubleshooting of machines and equipment as related to mechanical, electro-mechanical, electrical, and electronic systems.

Knowledge of Programmable Logic Control (PLC) systems.

Ability to communicate, orally and in writing, technical guidance, equipment failure analysis, problem management and trend analysis to support maintenance customers.

Ability to interface and coordinate with internal and external customers to resolve equipment and system problems.

Understanding of life-cycle support methodologies.

Basic industrial control/systems knowledge or experience.