Field Service Technician/Documentation Specialist

ECS; Norman (OK); On-site; USD 52,000 - 76,000; Full time

Job summary

ECS is seeking a Field Service Technician/Documentation Specialist to work in our Norman, OK office. The role installs, troubleshoots, and maintains products and equipment, trains employees, and develops life-cycle support documentation based on engineering and COTS information.

Travel for training and site visits is required. Strong documentation skills and PLC knowledge are preferred. You may lead others and report to the unit manager as needed.

Qualifications

• 2+ years of field experience required.
• US citizen or Green Card Holder and must be able to obtain a Public Trust clearance.
• Willingness to travel for training, site visits, and related business needs.
• Be available for off-hours calls if necessary to support operations and resolve urgent issues.
• Experience drafting or updating technical documentation for machinery, ensuring clear, accurate, and accessible instructions for users and technicians.
• Experience with maintenance repair and troubleshooting of machines and equipment related to mechanical, electro-mechanical, electrical, and electronic systems; knowledge of PLC systems.

Responsibilities

• Install, troubleshoot, and maintain products/equipment in the Norman, OK area.
• Train employees and develop maintenance and safety procedures.
• Develop life-cycle support documentation using engineering and COTS information.
• Identify and recommend products/services to fit customer needs.
• Lead and direct others when required and communicate findings to stakeholders.

Skills

Field service experience

Clear communication

Travel availability

Public Trust clearance

Technical documentation

PLC knowledge

Troubleshooting

Remote guidance

Customer liaison

Tools

Microsoft Excel

MS Office

Job description

Job Description

ECS is seeking a Field Service Technician/Documentation Specialist to work in our Norman, OK office. Installs, troubleshoots, and maintains products/equipment. Trains employees, Identifies, analyses, and repairs product failures. Develop procedures and processes to prevent potential equipment issues. Develop life cycle support documentation including maintenance and safety procedures based on engineering, vendor, and COTS information. Determines and recommends which products or services best fit the customers’ needs. Familiar with a variety of field’s concepts, practices, and procedures. Relies on experience and judgement to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.

Required Skills

• 2+ years of experience in the field or in a related area
• US citizen or Green Card Holder and must be able to obtain a Public Trust clearance.
• Must be willing to travel for training, site visits, and related business needs
• Be available for off-hours calls if necessary to support operations and resolve urgent issues
• Experience drafting or updating technical documentation for machinery, ensuring clear, accurate, and accessible instructions for users and technicians. Verify and validate documentation based on engineering and COTS documentation.
• Experience with maintenance repair and troubleshooting of machines and equipment as related to mechanical, electro-mechanical, electrical, and electronic systems. Knowledge of Programmable Logic Control (PLC) systems
• Ability to communicate, orally and in writing, technical guidance, equipment failure analysis, problem management and trend analysis to support maintenance customers.
• Ability to interface and coordinate with internal and external customers to resolve equipment and system problems.
• Understanding of life-cycle support methodologies.
• Basic industrial control/systems knowledge or experience.

Desired Skills

• Ability to guide and assist remotely located technicians in troubleshooting equipment and system malfunctions using fault isolation techniques, including on-line diagnostic tools and systems.
• Ability to support and prioritize multiple tasks, problems, and projects based on customers’ expectations, criticality, and operation impacts.
• Process Improvement experience using Six Sigma DMAIC Software or engineering Life-cycle support methodology and experience.
• Ability to conduct trend analysis of equipment failures and recommend action to reduce failure occurrence.
• Experience writing Preventive Maintenance Routes and technical documentation.
• Proficient with Microsoft Office suite; Excel

ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS is the federal segment of Everforth, a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies. Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

We Value

• Attracting and developing top talent and high-performing teams
• Fostering a culture that is engaging, accountable, and mission-driven

Meet the challenge. Make a difference with Everforth ECS!